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Ritz Acapulco

Acapulco, Mexico
4.2(8,009 reviews)
Family

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Ritz Acapulco is a family-friendly all-inclusive resort in Acapulco, Mexico with 245 rooms. Amenities include Adults-Only Pool, Beach, Buffet Dining, Diving and Nightly Entertainment. Travelers rate it 4.2/5 across 8,009 Google reviews.

Price Range
$$$ est.
Rooms
245

Things to Know

Site Not in English

Amenities

Adults-Only Pool
Beach
Buffet Dining
Diving
Nightly Entertainment
Snorkeling
Water Sports Rentals
Windsurfing

Quick answers

Is Ritz Acapulco adults only?
No — Ritz Acapulco is a family-friendly resort that accepts children of all ages.
Where is Ritz Acapulco?
Ritz Acapulco is in Acapulco, Mexico. Its address is Av Costera Miguel Alemán 159, Fracc Magallanes, Magallanes, 39670 Acapulco de Juárez, Gro., Mexico.
How many rooms does Ritz Acapulco have?
Ritz Acapulco has 245 rooms.
Is Ritz Acapulco all-inclusive?
Yes — Ritz Acapulco is an all-inclusive resort, so meals, drinks and most on-site activities are covered by the rate.

Traveler Insights(94 discussions)

Ritz Acapulco is a legitimately good beachfront all-inclusive that suffers primarily from name confusion and destination perception. The hotel itself - a proper 4-star property with direct Acapulco Bay beach access, three pool areas, and a genuinely comprehensive activity program - is a solid value for what you pay. The bay views from balconied rooms are real and impressive, the staff culture is warm and attentive, and the all-inclusive water sports package is unusually generous, covering jet skis and catamaran sailing in addition to the usual kayaking and snorkeling. Guests who arrive knowing exactly what the property is - a fun, active, family-friendly beachfront resort in Acapulco - tend to leave happy.

The practical experience reflects a property that's working hard to maintain quality in a destination that has seen better decades. Hurricane damage recovery is ongoing, the elevator situation is a known recurring issue, and the Wi-Fi-only-in-lobby policy is a throwback to a different era. The food is solid and genuinely appreciated - the Mexican food nights with tacos al pastor get specific praise, though some guests find the overall menu too Western for a resort in Mexico. The pool setup is well-thought-out, with three separate areas that genuinely work for different guest types, and the evening entertainment with shows and live music is consistently described as fun and lively enough.

This resort makes the most sense for travelers who specifically want to experience Acapulco Bay - one of the most beautiful natural bays in the Americas - without paying luxury rates, and for families who want to combine a beach vacation with the iconic La Quebrada cliff diver show and a taste of classic Mexican Pacific coast culture. It competes favorably on price with similar properties in Puerto Vallarta or Manzanillo for the bay-view experience. Travelers expecting a Ritz-Carlton caliber property will be disappointed, but travelers who research the property for what it actually is will find a well-staffed, activity-rich beachfront resort that delivers on the fundamentals.

Pros

  • +Direct beachfront location on Acapulco Bay with rooms that have stunning Pacific Ocean views from private balconies
  • +All-inclusive package covers meals, drinks, and an impressive range of water sports including jet skis, windsurfing, kayaking, catamaran sailing, and diving
  • +Outstanding family-friendly orientation with dedicated children's programming, a kids' play pool with splash pad, and an adult-only pool for when parents need a break
  • +Three pool areas giving families and couples genuinely different spaces - family pool, splash zone, and adult pool
  • +Buffet praised for generous variety including well-executed Mexican food nights with tacos al pastor and traditional preparations
  • +Staff are consistently praised as friendly, helpful, and genuinely warm - the hotel's human element elevates what might otherwise be a dated property
  • +La Quebrada cliff divers are approximately 4 km away and reachable via city tour, offering one of Mexico's most iconic spectacles at a fraction of resort day-trip pricing
  • +Competitive pricing for beachfront Acapulco Bay all-inclusive makes this one of the most accessible bay-view resort experiences on the Pacific coast

Cons

  • −Has no connection whatsoever to the Ritz-Carlton brand - the similar name has misled some guests booking online who expected a luxury brand experience
  • −Rooms are dated and some maintenance issues are ongoing, including reports of only one out of three elevators functioning at a time
  • −Wi-Fi is limited to lobby and common areas - rooms do not have in-room internet, which is a significant inconvenience for modern travelers
  • −Property is still recovering from hurricane damage in recent years, with some areas showing ongoing repair work
  • −The intersection location creates street noise - bus horns and traffic are audible from lower floors and rooms facing the street
  • −Dinner service can be loud with competing live music from different venues, making quiet romantic dinners challenging
  • −Some guests report the food, while varied, leans toward Western-style preparations rather than authentic regional Mexican cuisine
  • −Acapulco's broader tourism decline since the 2010s means the surrounding city infrastructure has degraded - the resort is a comfortable bubble within a city that requires awareness

Common Questions

Is this hotel related to Ritz-Carlton at all?
No. Ritz Acapulco is a completely independent hotel with no affiliation to Ritz-Carlton or any luxury hotel group. The name is a coincidence of branding history - the hotel has operated under that name independently for decades. Multiple reviewers flag this as something they wished they'd known before booking, since they arrived expecting Ritz-Carlton amenities and standards. Set your expectations based on a solid independent 4-star beachfront all-inclusive, not a luxury brand property.
Is Acapulco safe to visit right now?
This is the most important question for any Acapulco traveler and deserves a direct answer. Acapulco has well-documented safety challenges in certain areas of the city, but the tourist zone along Costera Miguel Alemán and Acapulco Bay - where Ritz Acapulco is located - has a functioning tourism infrastructure and continuing visitor base. Most travelers who stay within the resort, take organized excursions, and use established transportation report feeling safe. Independent nighttime exploration into non-tourist areas of the city carries more risk. Check current US State Department travel advisories before booking, as the guidance updates regularly.
How do you get to see the La Quebrada cliff divers?
La Quebrada is about 4 km from the hotel in a different part of the bay. The standard approach is to join a city tour through the hotel that includes the cliff divers as a stop - this is affordable and convenient. The entry fee to see the divers is approximately 35 pesos per person, making it one of the most spectacular cheap thrills in Mexico. Performances happen several times daily. Several guests recommend doing this during the day rather than at night for the first visit, as the spectacle of watching divers time the waves from the rocks is more visible in daylight.
What water sports are actually included in the all-inclusive package?
The included water sports package is genuinely one of the strongest aspects of this resort. Jet skiing, windsurfing, catamaran sailing, kayaking, and beach volleyball are all included without upcharges. Scuba diving and motorboating typically carry additional fees. Travelers who want to fill a vacation with water activity rather than lying on a beach chair get excellent value from this setup - it's more comprehensive than most comparable all-inclusives in Mexico.
How is the hotel's pool setup for families versus couples?
The three-pool layout works well for managing different energy levels. The family pool has a splash pad and children's play area that keeps kids occupied. There's a dedicated adults-only pool that couples and non-family travelers can use without competing with children. The pools are well-maintained and get positive reviews across guest types. Couples who prioritize adult-only environments should know that the family areas dominate the common spaces - the adults pool is the retreat, not the default atmosphere.
Is the no-Wi-Fi-in-rooms situation a dealbreaker?
For travelers who can genuinely unplug, it's not an issue - and some reviewers mention appreciating the forced digital detox. For remote workers, people traveling with teenagers, or anyone who relies on connectivity for navigation and communication during a trip, it's a real inconvenience that should factor into your decision. The lobby Wi-Fi works, but it means bringing your laptop or phone to common areas. Most guests supplement with their phone's data plan for in-room connectivity needs.

Google Rating

4.2(8,009 Google reviews)

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