The Westin Resort & Spa, Puerto Vallarta
Family-friendly resort in Puerto Vallarta. Lagoon View, Marina View.
Atmosphere
Room Upgrades
Amenities
Traveler Insights(210 discussions)
The Westin Resort & Spa, Puerto Vallarta occupies a strong mid-to-upper tier in the Puerto Vallarta hotel landscape, delivering the Westin brand's signature comfort and service in a Mexican coastal setting. The pool complex is the resort's showpiece — a rambling network of freeform pools, islands, whirlpools, and a swim-up bar that creates a genuinely resort-like atmosphere that many guests say feels unlike anywhere else in the city. The spa is a legitimate draw in its own right, with serious treatment offerings and facilities that go well beyond the standard hotel spa experience.
Foods and rooms both deliver at an above-average level, with the Heavenly Beds earning particular praise and the buffet and restaurants holding up well for both breakfast and dinner. The rooms themselves are spacious and thoughtfully appointed, though the renovation project underway means experiences vary by room assignment. Staff service is warm and personalized — the kind of attentiveness that makes guests feel genuinely cared for rather than processed. The beach is the honest weak point: narrow and not particularly pristine due to the marina proximity, it doesn't compete with the beaches farther south in the hotel zone.
The Westin Puerto Vallarta works best for couples and honeymooners who want a comfortable, spa-forward stay with strong service and don't require a world-class beach right outside. It's priced in the middle of the Puerto Vallarta market — not as expensive as Grand Velas or Garza Blanca but delivering meaningfully more polish than properties like Hacienda Buenaventura nearby. Old Town and the Malecon are about 15 minutes away by Uber, making day trips easy.
Pros
- +Massive freeform pool complex with two main pools, two whirlpools, a swim-up bar, and a unique island layout that consistently earns top marks from guests
- +Full-service Westin spa with seven treatment rooms, sauna, steam bath, and whirlpools — a genuine spa destination, not a basic hotel add-on
- +Heavenly Beds live up to the brand's reputation — multiple guests single out sleep quality as exceptional compared to other Puerto Vallarta properties
- +Las Pergolas Beach Club provides 410 feet of private beachfront along Banderas Bay with complimentary lounge chairs and umbrellas
- +Rooms feature separate soaking tubs and showers, private balconies, and floor-to-ceiling windows with at least partial ocean views
- +Friendly and warm staff consistently praised across guest reviews for personalized service that feels attentive rather than transactional
- +Ongoing 2025 renovation is upgrading the lobby, botanical bar, and guest rooms — transitioning the property to an all-inclusive model as a Westin brand first
- +Location in the Marina Vallarta district gives easy access to Puerto Vallarta's marina restaurants, golf course, shopping mall, and Old Town taxi rides
Cons
- −The beach directly in front of the hotel is narrow and underwhelming compared to other Banderas Bay properties — not the powdery wide stretch many expect from a luxury resort
- −Room quality varies significantly depending on renovation status — some guests get recently updated rooms while others land in older units with dated finishes
- −Wi-Fi is not complimentary on the standard plan — guests pay an additional daily fee, which frustrates travelers accustomed to free connectivity at this price tier
- −Pools can become crowded during peak season and school holiday weeks, with chairs claimed early by towel reservation
- −Non-all-inclusive guests face a la carte pricing that adds up quickly — food and drinks at poolside are not cheap without an AI package
- −Marina Vallarta location is convenient but lacks the charm and walking access of Old Town — guests wanting the Malecon, Cuale River, and downtown dining need a taxi or Uber
- −The transition to all-inclusive means some pricing and package structures are still evolving, creating confusion about what's included for different booking types
- −Spa treatments are an additional cost and run $70–$150 per session — the spa is excellent but adds considerably to the total trip budget
Common Questions
Google Rating
Google Reviews
“We stayed here from Dec 19 - 23, 2025. It was a wonderful time. The spa was closed. That wasn't important to us, but I can see how it would be to others. They offered the use of the spa at the Marriott. It was a 10-minute walk. We actually ate at th...”
“We had a pretty good time at the Westin. It’s super close to the airport, just a quick 10-minute Uber ride away. The staff were so friendly and helpful. The room was just right, even though we only booked a basic partial ocean view room. Since we we...”
“My husband and I had the pleasure of staying here last October for our 30th anniversary, and we couldn't have asked for a better experience! The customer service was outstanding from every staff member we encountered. A special shoutout to Angel from...”