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Trobbu Tulum

Tulum, Mexico

4.8(44 reviews)

Family

Trobbu is an unusual take on all-inclusive in Mexico: ten private three-bedroom villas in the jungle near Tulum, each with its own pool terrace, grill and full kitchen, and a private butler who brings the all-inclusive to you. The operator now markets the property as Trobbu Riviera Maya, part of a small Trobbu Boutique Collection that also includes San Miguel de Allende, but it is the same villa compound that launched in February 2025. The appeal is obvious for groups: a family or set of friends gets a whole house with a sunken living room, double-height dining room and a pool, instead of three hotel rooms down a corridor. When it works, guests say it lives up to the concept.

Traveler Insights

Pros

+Just ten private three-bedroom villas, each sleeping up to eight with its own pool terrace, balcony and barbecue grill, so your group has a whole house to itself
+Villas feel like a luxury home rental: sunken living room, double-height dining room, fully equipped kitchen and a master suite with both indoor and open-air showers
+All-inclusive works through in-villa dining: you order from an a la carte menu and a private butler serves it at your table or poolside, plus wood-fired Neapolitan pizza and cocktails at Foggata Pizza & Bar, marquesitas, esquites and themed dinner nights
+One guided wellness session per villa per day is included, held in your villa: pilates, kickboxing, sound baths, meditation, a Mayan cacao circle, and a kids' yoga class
+Pet-friendly, which is rare for an all-inclusive: one small dog or cat up to 11 kg (24 lbs) per villa, for an $87 plus tax fee per stay that includes a bed, bowls and a treat
+Built for groups: families and friend groups take a single villa, and parties booking four villas or more get preferential group rates, which makes small weddings and buyouts realistic

Cons

−Not on the beach: the property sits in the jungle a few minutes inland from the Caribbean, so beach days mean a drive or one of the brand's paid beach club experiences
−Infrastructure problems have persisted well past the February 2025 launch, with guests into 2026 reporting hot water cutting out and Wi-Fi outages that knock out the in-villa ordering system
−Advertised facilities have not always been running: some 2026 guests found the restaurant open only on weekends and the coffee shop, gym and pizza oven closed during their stay
−Cleaning quality has been called out by multiple guests, with dust, bathroom stains and slow responses to housekeeping requests that do not match the price
−With only ten villas there is nowhere to escape to if service has a bad week; you feel every gap in a small operation
−Extras add up: the ice immersion, floating sound meditation, tarot, kids' art sessions, massages, tours and beach clubs all cost more, and wellness sessions must be booked a day ahead with late-cancellation fees
−The company behind it also sells fractional ownership in its properties (through Trobbu Investments), so expect an ownership-style sales context alongside the hotel stay

Dining is built around the villa. You order from an a la carte menu that the butler serves wherever you want it, and the package also covers wood-fired Neapolitan pizza and cocktails from Foggata Pizza & Bar, local snacks like marquesitas and esquites, and themed dinner menus. Each villa gets one included wellness session a day in the villa itself, from pilates and kickboxing to sound baths, meditation and a kids' yoga class, while extras like ice immersion and massages cost more. The honest caveat is execution: guests into 2026 have reported hot water failures, Wi-Fi outages that disable ordering, uneven cleaning, and facilities such as the restaurant, coffee shop and gym not running every day. Staff are described as kind and willing but stretched, so it is best treated as a promising concept still maturing rather than a polished luxury resort.

Trobbu makes the most sense for groups of four to eight who want villa privacy with all-inclusive simplicity, are happy to trade beachfront for jungle quiet, and will check the latest reviews before booking. It is also one of the few all-inclusive stays in the region that welcomes a small pet. Its real competition is a private Tulum villa rental with a hired chef rather than the big Riviera Maya resorts, and it packages that experience with less planning. The Tulum ruins, the area's cenotes and the beach strip are all within easy reach for day trips.

Common Questions

Is Trobbu on the beach?

No. The operator describes it as nestled in the jungle, just minutes from the Caribbean Sea, so plan on a short drive for beach days. The brand sells beach club visits and tours as optional experiences at extra cost. If waking up on the sand matters, this is not the right property.

How does the all-inclusive work here?

Instead of buffets and restaurants, food and drinks come to you: you order from an a la carte menu and your private butler serves it in the villa, by the pool or as a set dinner. The package also covers pizza from the wood-fired oven, local snacks like marquesitas and esquites and themed dinner menus. Guests have reported that ordering runs through a tablet that stops working when the Wi-Fi drops, so confirm current dining hours and ordering arrangements before you arrive.

What is the villa layout and how many people does it sleep?

Each villa has three bedrooms and is designed for up to eight guests, with extra guests charged. The master suite has a king bed and both indoor and open-air showers, and the villa adds a sunken living room, double-height dining room, fully equipped kitchen, private pool, deck, terrace and outdoor grill. Check-in is 3pm and check-out 11am.

Can we bring our dog?

Yes, within limits. Trobbu accepts one small pet per villa per stay, up to 11 kg (24 lbs), for a fee of $87 plus tax per stay. The villa is set up in advance with a pet bed, food and water bowls and a chew treat.

Can we book the property for a group or wedding?

Yes. With only ten villas, groups can take a large share of the property, and the reservations team offers preferential rates once four or more villas are booked, with minimum stays that vary by season. Contact the reservations department directly to customize a group stay.

What problems have guests reported?

Reviews from launch through 2026 mention hot water cutting out, Wi-Fi outages that knock out ordering, uneven cleaning, and facilities like the restaurant, coffee shop and gym not open every day. Staff are generally described as kind and trying hard. Read the most recent reviews before booking to see whether operations have stabilized.

What's nearby

Xel-Há
25 min drive · 13 mi
Tulum Ruins
13 min drive · 4.4 mi
Akumal Beach
30 min drive · 18 mi
Yal-Kú Lagoon
35 min drive · 20 mi
Kantun-Chi Ecopark
40 min drive · 27 mi
Cenote Cristal
3 min drive · 1.9 mi

More things to do (24)

Cenote Escondido · cenote7 min drive · 2.4 mi
Cenote Azul · cenote40 min drive · 27 mi
Xpu-Ha Beach · beach40 min drive · 26 mi
Dos Ojos Cenote · cenote25 min drive · 14 mi
Gran Cenote · cenote9 min drive · 3.5 mi
Cenote Aldea Zamá · cenote7 min drive · 2.2 mi
Cenote Calavera · cenote8 min drive · 2.5 mi
Cenote Cristalino · cenote40 min drive · 27 mi
Jaguar Park (Tulum National Park) · nature12 min drive · 4.4 mi
Caleta Tankah · beach13 min drive · 5.5 mi
Muyil Ruins · ruins20 min drive · 13 mi
Riviera Maya Golf Club · golf30 min drive · 17 mi
Cenote Nicte-Ha · cenote35 min drive · 15 mi
Jardín del Edén Cenote · cenote45 min drive · 27 mi
Cenote Chikin-Ha · cenote45 min drive · 27 mi
Tulum Pueblo · town5 min drive · 1.5 mi
Kaan Luum Lagoon · nature11 min drive · 6.2 mi
Cenote Angelita · cenote12 min drive · 8.8 mi
Cenote Car Wash (Aktun Ha) · cenote12 min drive · 6.0 mi
Cenote Zacil-Ha · cenote13 min drive · 6.2 mi
Cenote Santa Cruz · cenote14 min drive · 5.3 mi
Museo Regional de la Costa Oriental (MURECO) · museum20 min drive · 5.3 mi
Sian Ka'an float trip from Muyil · excursion20 min drive · 13 mi
Playa Paraíso (Tulum) · beach20 min drive · 5.8 mi

Amenities

Pets Allowed

Yoga Classes

Room Service

Beach

Style & Rooms

Room upgrades

VillasPlunge Pool Rooms

Seaweed & sargassum

Tulum gets sargassum, typically worst April through August.See the month-by-month guide →

Every all-inclusive in Tulum →

Google Reviews★ 4.8 · 44 reviews

Jared M.

a month ago

“Great all inclusive spot. Villas were clean and service was excellent (they were super helpful with excursions). For an all inclusive the food was a high caliber. Our only feedback would be for the dinner menu to rotate more regularly. Greater sh...”

Alejandro M.

5 months ago

“Beautiful property, highly recommended, excellent concierge service. If you are looking for a 5 star experience, this is the spot.”

Rae l.

6 months ago

“Amazing boutique hotel and staff that goes above and beyond! Gorgeous three story villas with spacious 3 bedrooms, 3.5 bathrooms, full kitchen, and private pool. Loved the all-inclusive package with unlimited freshly made food and drinks, order on a...”