Dreams Natura Resort & Spa
Family-friendly resort in Puerto Morelos.
Amenities
Traveler Insights(980 discussions)
Dreams Natura is the Riviera Maya family all-inclusive that takes water amenities seriously. The on-site waterpark with multiple slides, a 607-foot lazy river, and an included Rollglider zip ride over the grounds makes this one of the activity-richest options in the area - and unlike some resorts that charge extra for these features, all of it is included. The kids and teens programming is genuinely strong: Explorer's Club runs all-day activities for ages 3-12, and the Core Zone teens club is an open arcade that actually holds teenagers' attention. The adults-only pool gives parents a way to decompress without abandoning the resort to find peace, and the spa is architecturally striking and consistently praised for service quality.
The practical reality has some sharp edges that frequent all-inclusive travelers will recognize immediately. Sun lounger wars start before 8am, and the culture of reserving chairs with towels hours before anyone arrives is well-established here. Popular restaurants require precision timing - show up at opening or plan to wait. The beach is the resort's biggest disappointment: surrounding vegetation deposits debris in the water, and most guests end up spending the majority of their time at the pool complex. The resort sits in a relatively isolated stretch of the Riviera Cancun coast, meaning you're largely self-contained for the duration of your stay.
This resort is built for families with kids aged 4-16 who want a packed activity schedule without leaving the property. If your kids can't get enough water rides and you want structured programming that actually works, Dreams Natura is hard to beat in the Puerto Morelos area. Couples without kids or beach-first travelers will likely find better value elsewhere - perhaps at an adults-only property in Playa del Carmen or a resort with better beach quality further south. Compared to competitors like Grand Palladium Kantenah or Hard Rock Riviera Maya, Natura's waterpark and teen facilities are superior, though both competing options have stronger beach access.
Pros
- +On-site waterpark with multiple slides and a 607-foot lazy river with splash buckets is genuinely fun for families and included in the all-inclusive rate
- +Explorer's Club for kids (ages 3-12) is consistently praised by parents - daily programming includes video games, crafts, and a beach camping adventure
- +Core Zone teens club (ages 13-17) is an open arcade with free games and daily sports activities, open until 6pm - one of the better teen programs in the Riviera Maya
- +Adults-only pool provides a quiet retreat from the waterpark energy, with infinity views and a noticeably calmer atmosphere
- +The Dreams Spa by Pevonia has an impressive architectural design and attentive therapists who travelers describe as making spa days genuinely memorable
- +9 restaurants and 6 bars including non-alcoholic teen bars mean dining variety rarely gets repetitive on stays of 5-7 nights
- +Rollglider zip ride over the grounds adds an activity that isn't available at most competing resorts and kids love it
- +Walk-in dining is available alongside reservations, so you're never completely locked out of a restaurant if you didn't plan ahead
Cons
- −Beach quality is a notable weakness - the surrounding natural area generates significant tree debris in the water, and the swimming experience is rated well below the pools
- −Sun loungers at the pool areas are a constant battle - guests report finding all chairs reserved by 7am, with towels placed hours before anyone arrives
- −Popular restaurants can have hour-plus waits if you don't arrive exactly at opening, and some travelers report spending more time waiting than eating
- −Height restrictions on water slides mean younger or smaller children can't ride many of the main attractions, and the children's slides were closed during some guest visits
- −The resort is notably isolated - there's nothing walkable outside the property, and any off-site exploration requires renting a car or booking a paid transfer
- −Seating under shade at the pools is scarce and claimed quickly, which is a real problem in the full Riviera Maya sun
- −Some travelers feel the pricing is high for the quality offered compared to nearby competitors at similar price points
- −The nightly entertainment, while present, draws mixed reviews - some travelers find it entertaining while others consider it filler
Common Questions
Google Rating
Google Reviews
“The Resort its self is good.. the Service we recieved was awsome Freddy in coco cafe, johnathon at the Buffet, Jose at Bluewater grill, Roberto the fella on the beach who always brought us our drinks and of course Eduardo at Amstar all went above and...”
“We went to Dreams Natura as a large group for a wedding. I have been to Mexico resorts a handful of times in the past and Dreams would rate overall closer to the top. The top highlights would be the entertainment group, they always had something fun...”
“I'm going to give Dreams Natura a 5-star review even though there were a few aspects of our trip that weren't perfect. Those aspects were relatively minor and don't affect the overall good time we had this week. We upgraded to a Preferred Club room,...”