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Dreams Natura Resort & Spa

Puerto Morelos, Mexico
4(2,800 reviews)
FamilyBrand: Hyatt

Dreams Natura is the family all-inclusive on the Riviera Cancun stretch between Cancun and Puerto Morelos that takes water seriously. The included waterpark has open and covered slides, a boat slide, splash buckets and a lazy river of roughly 600 feet, and there is an infinity activity pool, a children's splash pool and a separate adults-only pool on top. The kids and teens programming is strong: Explorer's Club runs supervised daily activities for ages 3 to 12, and the Core Zone keeps 13 to 17 year olds busy with video games, air hockey and sports. The resort is about 10 miles from Cancun airport and now sits in the Hyatt Inclusive Collection, which runs it on the Dreams Unlimited-Luxury model.

Traveler Insights

Pros

  • +Included waterpark with open and covered waterslides, a boat slide, splash buckets and a lazy river of roughly 600 feet that circles the grounds, so families do not pay extra for the main attraction
  • +Explorer's Club for ages 3 to 12 is fully supervised with daily programs (arts and crafts, treasure hunts, storytelling, video games), and parents consistently praise it
  • +Core Zone teens club for ages 13 to 17 has video games, air hockey and sports by day plus its own share of the nightly entertainment, one of the better teen setups on this stretch of coast
  • +A separate adults-only pool, served by the Manatees swim-up bar, gives parents somewhere quieter than the waterpark

Cons

  • −The beach is the weak link: mangroves and natural vegetation put plant debris into the water, and most guests spend far more time at the pools than in the sea
  • −Sun loungers go early: towel-saving starts around 7am, and shaded seating at the main pools is scarce in full Riviera Maya sun
  • −The Rollglider aerial ride looks like a kids' attraction but carries a minimum height of 4.5 feet (145 cm) and weight of 88 pounds (40 kg), so most Explorer's Club-age children cannot ride it; the climbing wall (from age 3) is the one for them
  • −Some extras add up for a family: snorkeling and kayaking both carry a charge, as do spa treatments, the salon, the steam room and the water circuit (the sauna is free)

Day to day, food is the other draw. There are nine restaurants, including the World Cafe buffet, Barefoot Grill for poolside lunch, Bluewater Grill, Portofino, Oceana, Himitsu with hibachi tables, El Patio and Bourdeaux, an adults-only French room, plus Coco Cafe and 24-hour room service. Most restaurants run without reservations, though the a la carte rooms have a dress code. The six bars are Rendezvous in the lobby, Barracuda by the pool, Sugar Reef on the beach, Desires (a sports bar early in the evening and an adults-only disco later), Manatees swim-up by the adults-only pool and the Show time theater bar. The frustrations are familiar: chairs claimed with towels by 7am, scarce shade, a beach that collects mangrove debris, and paid extras such as snorkeling, kayaking and most of the spa.

This resort fits families with kids roughly 4 to 16 who want a packed day without leaving the property, and who rate pools above the beach. Note that the Rollglider zip ride has height and weight minimums that rule out most younger children, so do not sell it to a six-year-old in advance. Couples or beach-first travelers will do better elsewhere, and families comparing it with Hard Rock Riviera Maya or Grand Palladium Kantenah will find Natura stronger on slides and teen facilities and weaker on sand. Sip, Savor and See softens the isolation with included evenings at nearby sister resorts, while cenotes, Puerto Morelos and Playa del Carmen are taxi or tour trips.

Common Questions

Is the waterpark worth it for families with young kids?
For kids roughly 6 and up, yes: the slides, boat slide, splash buckets and lazy river are all included. Younger or smaller children are limited by slide height rules, and the Rollglider aerial ride requires a minimum of 4.5 feet and 88 pounds, so it is really a teen and adult ride. The children's splash pool and the climbing wall, which starts at age 3, are the better bets for little ones.
Is there really an adults-only pool?
Yes, the resort's pool line-up includes an adults-only pool alongside the main pool, the infinity activity pool and the children's splash pool, and the Manatees swim-up bar sits beside it. Preferred Club guests also get their own pool. It is the quietest corner of the resort and tends to have a little less chair competition.
How do you actually get a sun lounger?
Be at the pool deck early, around 7:30am at the latest, because towel-saving is widespread and enforcement is patchy. Some guests have luck asking staff to clear chairs left empty for hours. Shade goes first, so if you need it, prioritize it over a pool view.
Do I need restaurant reservations, and is there a dress code?
Most restaurants work on a no-reservation policy, so you can walk in. The a la carte rooms have a dress code at dinner, and Bourdeaux, the French restaurant, is adults only. Arriving at opening is still the easiest way to avoid a wait at the most popular spots.
Is the beach as bad as people say?
It is a genuine weak spot. The surrounding mangroves and vegetation put plant debris into the water, so the sea is less pleasant for swimming than at the better beaches in Cancun or Playa del Carmen. Most families who stayed a week report one or two beach days and the rest at the pools.
Is there anything to do off the property?
Nothing is walkable, but Sip, Savor and See lets you book dinner and drinks at nearby participating Hyatt Inclusive Collection resorts from 6pm to 1am through the concierge, at no extra cost. For cenotes, Puerto Morelos, Playa del Carmen, Tulum or Chichen Itza you will need a taxi, rental car or a tour from the resort's tour desk.

What's nearby

More things to do (24)
  • Catamaran trip to Isla Mujeres · excursion45 min drive · 21 mi
  • Downtown Cancún (Parque Las Palapas) · town40 min drive · 18 mi
  • Xoxi Cancún · adventure park20 min drive · 6.7 mi
  • Playa Las Perlas · beach40 min drive · 19 mi
  • Croco Cun Zoo · wildlife25 min drive · 13 mi
  • Playa Caracol · beach45 min drive · 21 mi
  • Riviera Cancún Golf · golf30 min drive · 11 mi
  • Playa Coral · beach25 min drive · 11 mi
  • Playa Ballenas · beach35 min drive · 17 mi
  • Iberostar Cancún Golf Club · golf40 min drive · 17 mi
  • Moon Palace Golf Club · golf20 min drive · 6.8 mi
  • Playa Delfines Lookout · viewpoint30 min drive · 15 mi
  • Leaning Lighthouse of Puerto Morelos · historic site35 min drive · 16 mi
  • El Rey Ruins · ruins35 min drive · 16 mi
  • Dr. Alfredo Barrera Marín Botanical Garden · nature35 min drive · 17 mi
  • Puerto Morelos Botanical Garden · nature35 min drive · 17 mi
  • Parque Kabah · nature35 min drive · 17 mi
  • Ka'Yok' Planetarium · museum35 min drive · 17 mi
  • Playa San Miguelito · beach35 min drive · 18 mi
  • Iberostar Golf Club Cancún · golf40 min drive · 17 mi
  • Playa Marlín · beach40 min drive · 18 mi
  • Marina Puerto Cancún · marina40 min drive · 18 mi
  • Yamil Lu'um · ruins40 min drive · 19 mi
  • Torre Escénica de Cancún · viewpoint45 min drive · 21 mi

Amenities

Restaurants Don't Require Reservations
Lazy River
Teen Lounge
Walk-In Dining Available
Water Slides
Waterpark
Adults-Only Pool
Arcade
Show 10 more amenities
Kids Club
Swim-Up Bar
Room Service
Water Sports Rentals
Free Wi-Fi
Nightly Entertainment
Buffet Dining
Spa
Gym
Beach

Style & Rooms

Room upgrades

Swim-Up Rooms

Google Reviews★ 4 · 2,800 reviews

Mike W.
2 weeks ago

“The Resort its self is good.. the Service we recieved was awsome Freddy in coco cafe, johnathon at the Buffet, Jose at Bluewater grill, Roberto the fella on the beach who always brought us our drinks and of course Eduardo at Amstar all went above and...”

Peter T.
a month ago

“We went to Dreams Natura as a large group for a wedding. I have been to Mexico resorts a handful of times in the past and Dreams would rate overall closer to the top. The top highlights would be the entertainment group, they always had something fun...”

Tim T.
a month ago

“I'm going to give Dreams Natura a 5-star review even though there were a few aspects of our trip that weren't perfect. Those aspects were relatively minor and don't affect the overall good time we had this week. We upgraded to a Preferred Club room,...”

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