Planet Hollywood Cancun by Royalton, An Autograph Collection All-Inclusive Resort
Check availability at Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort
Your dates carry over to every other resort you look at.
Check AvailabilityWe may earn a commission if you book through this link, at no extra cost to you. This never affects which resorts we list or how we rank them.
Planet Hollywood Cancun by Royalton, An Autograph Collection All-Inclusive Resort is a family-friendly all-inclusive resort in Costa Mujeres, Mexico with 648 rooms. Amenities include Adults-Only Pool, Beach, FlowRider, Kids Club and Lazy River. Travelers rate it 4/5 across 6,497 Google reviews.
Seaweed & sargassum
Cancun gets sargassum, typically worst May through August.See the month-by-month guide →Room Upgrades
Amenities
Quick answers
- Is Planet Hollywood Cancun by Royalton, An Autograph Collection All-Inclusive Resort adults only?
- No — Planet Hollywood Cancun by Royalton, An Autograph Collection All-Inclusive Resort is a family-friendly resort that accepts children of all ages.
- Where is Planet Hollywood Cancun by Royalton, An Autograph Collection All-Inclusive Resort?
- Planet Hollywood Cancun by Royalton, An Autograph Collection All-Inclusive Resort is in Costa Mujeres, Mexico. Its address is Punta Sam, Carrertera, Manzana 002 Lote 7, 77400 Costa Mujeres, Q.R., Mexico.
- How many rooms does Planet Hollywood Cancun by Royalton, An Autograph Collection All-Inclusive Resort have?
- Planet Hollywood Cancun by Royalton, An Autograph Collection All-Inclusive Resort has 648 rooms.
- Is Planet Hollywood Cancun by Royalton, An Autograph Collection All-Inclusive Resort all-inclusive?
- Yes — Planet Hollywood Cancun by Royalton, An Autograph Collection All-Inclusive Resort is an all-inclusive resort, so meals, drinks and most on-site activities are covered by the rate.
Traveler Insights(1,100 discussions)
Planet Hollywood Cancun knows exactly what it wants to be: an entertainment-forward, pop-culture themed family resort that delivers an experience-dense vacation rather than a luxury one. Despite the name, it sits in Costa Mujeres/Punta Sam, north of Cancun and roughly 45 minutes from the Hotel Zone — a quieter beachfront setting than the central strip. The FlowRider surf simulator, lazy river, three distinct pool areas, and Brazilian steakhouse combine into a product that specific travelers — particularly families with teenagers and entertainment-hungry groups — genuinely love. The STAR Class tier provides a real service upgrade for guests who add it, and the Marriott Bonvoy integration adds loyalty program value.
The dining situation is the gap that prevents Planet Hollywood from competing with properties at similar price points that deliver stronger food. Most restaurants receive middling reviews — the food is adequate rather than exciting, and the Brazilian steakhouse Braza is the single consistently praised exception. Guests who arrive expecting the food quality of a Moon Palace, Hard Rock, or Royalton will be disappointed. Guests who arrive with realistic expectations about all-inclusive food quality and prioritize entertainment activities will have a much better time. Note that booking sites listed a renovation window of May 5 through June 15, 2026 (completion date subject to change), so summer 2026 travelers may encounter some finishing work alongside freshly updated areas.
Planet Hollywood Cancun is most strongly suited to families with children ages 8-16, groups of friends who want shared activity-driven experiences, and travelers for whom the FlowRider and entertainment program are genuine draws. It is actively misaligned with honeymooners, couples seeking romance, and food-focused travelers. The Autograph Collection branding gives it a Marriott ecosystem home, which matters for Bonvoy members choosing between comparable Cancun-area properties.
Pros
- +FlowRider surf simulator is a genuinely unique on-property activity that generates real guest excitement, especially for teenagers and adventurous adults
- +Multiple pool areas segregated by use type — family pool, adults pool, and Star Class pool — mean guests can find their preferred atmosphere
- +Lazy river adds family-friendly water infrastructure that many Cancun-area competitors lack
- +Brazilian steakhouse Braza earns the strongest dining reviews on property, providing a reliable specialty restaurant highlight
- +STAR Class upgrade provides a premium tier with reserved seating, lounge access, and dedicated service that meaningfully improves the experience
- +Autograph Collection by Marriott branding integrates Marriott Bonvoy points earning and redemption
- +Costa Mujeres location north of Cancun means a quieter, less crowded beach than the Hotel Zone strip — a calmer setting than the central tourist corridor
- +Pop-culture Hollywood theming appeals strongly to families with older children and teenagers who enjoy the entertainment-forward atmosphere
Cons
- −Food quality across most dining outlets is described as forgettable all-inclusive fare — adequate but rarely exciting, with the Brazilian steakhouse being the exception
- −The resort is a poor fit for honeymooners and couples seeking romance — the family and entertainment focus skews the atmosphere toward groups
- −STAR Class upgrade creates a visible two-tier experience that can feel alienating for guests not in the premium category
- −Pricing in the $280-$480 per person per night range is steep for a mid-luxury entertainment product rather than a genuinely premium all-inclusive
- −Some guests report aggressive timeshare and upsell presentations during their stay
- −Peak season crowds strain pool chair availability and dining reservation capacity
- −The property posted a renovation window of May 5 to June 15, 2026 (completion date subject to change) — guests traveling summer 2026 may still encounter finishing work in recently renovated areas
- −Service consistency is uneven across departments, with some staff earning strong individual praise while others receive complaints
Common Questions
Is Planet Hollywood Cancun worth it for families with kids?
Where exactly is Planet Hollywood Cancun — is it in the Hotel Zone?
What is STAR Class at Planet Hollywood Cancun and is it worth it?
How is the food at Planet Hollywood Cancun?
Is Planet Hollywood Cancun good for a honeymoon?
Does Planet Hollywood Cancun earn Marriott Bonvoy points?
Google Rating
Google Reviews
“Family of 4, with youngin’s and we LOVED this resort! So much to do. Food options were endless, we enjoyed the lazy river and kids splash park. Beach and water were super clean. All the staff were fantastic!! Consistent service and treated very well....”
“We stayed at Planet Hollywood Cancun during the second week of January with our 7-year-old and had a very positive experience. We would definitely go back. Some negative reviews seem to come from unrealistic expectations. This is an all-inclusive—no...”
“Thank you to the Team at Planet Hollywood for accommodating our needs and especially very conscious of allergies. Hotel staff, and guest services are amazing. Osiris in the check in was so amazing and helpful, she arranged so much for us! Roger was...”