Planet Hollywood Cancun by Royalton, An Autograph Collection All-Inclusive Resort
Family-friendly resort in Costa Mujeres.
Room Upgrades
Amenities
Traveler Insights(1,100 discussions)
Planet Hollywood Cancun knows exactly what it wants to be: an entertainment-forward, pop-culture themed family resort in the Cancun hotel zone that delivers an experience-dense vacation rather than a luxury one. The FlowRider surf simulator, lazy river, three distinct pool areas, and Brazilian steakhouse combine into a product that specific travelers — particularly families with teenagers and entertainment-hungry groups — genuinely love. The STAR Class tier provides a real service upgrade for guests who add it, and the Marriott Bonvoy integration adds loyalty program value.
The dining situation is the gap that prevents Planet Hollywood from competing with properties at similar price points that deliver stronger food. Most restaurants receive middling reviews — the food is adequate rather than exciting, and the Brazilian steakhouse Braza is the single consistently praised exception. Guests who arrive expecting the food quality of a Moon Palace, Hard Rock, or Royalton will be disappointed. Guests who arrive with realistic expectations about all-inclusive food quality and prioritize entertainment activities will have a much better time.
Planet Hollywood Cancun is most strongly suited to families with children ages 8-16, groups of friends who want shared activity-driven experiences, and travelers for whom the FlowRider and entertainment program are genuine draws. It is actively misaligned with honeymooners, couples seeking romance, and food-focused travelers. The Autograph Collection branding gives it a Marriott ecosystem home, which matters for Bonvoy members choosing between comparable hotel zone properties.
Pros
- +FlowRider surf simulator is a genuinely unique on-property activity that generates real guest excitement, especially for teenagers and adventurous adults
- +Multiple pool areas segregated by use type — family pool, adults pool, and Star Class pool — mean guests can find their preferred atmosphere
- +Lazy river adds family-friendly water infrastructure that many Cancun hotel zone competitors lack
- +Brazilian steakhouse Braza earns the strongest dining reviews on property, providing a reliable specialty restaurant highlight
- +STAR Class upgrade provides a premium tier with reserved seating, lounge access, and dedicated service that meaningfully improves the experience
- +Autograph Collection by Marriott branding integrates Marriott Bonvoy points earning and redemption
- +Location on the northern end of the Cancun hotel zone provides a slightly less crowded beach section than the central corridor
- +Pop-culture Hollywood theming appeals strongly to families with older children and teenagers who enjoy the entertainment-forward atmosphere
Cons
- −Food quality across most dining outlets is described as forgettable all-inclusive fare — adequate but rarely exciting, with the Brazilian steakhouse being the exception
- −The resort is a poor fit for honeymooners and couples seeking romance — the family and entertainment focus skews the atmosphere toward groups
- −STAR Class upgrade creates a visible two-tier experience that can feel alienating for guests not in the premium category
- −Pricing in the $280-$480 per person per night range is steep for a mid-luxury entertainment product rather than a genuinely premium all-inclusive
- −Some guests report aggressive timeshare and upsell presentations during their stay
- −Peak season crowds strain pool chair availability and dining reservation capacity
- −The Hollywood entertainment theming is appealing to some guests and actively off-putting to others
- −Service consistency is uneven across departments, with some staff earning strong individual praise while others receive complaints
Common Questions
Google Rating
Google Reviews
“Family of 4, with youngin’s and we LOVED this resort! So much to do. Food options were endless, we enjoyed the lazy river and kids splash park. Beach and water were super clean. All the staff were fantastic!! Consistent service and treated very well....”
“We stayed at Planet Hollywood Cancun during the second week of January with our 7-year-old and had a very positive experience. We would definitely go back. Some negative reviews seem to come from unrealistic expectations. This is an all-inclusive—no...”
“Thank you to the Team at Planet Hollywood for accommodating our needs and especially very conscious of allergies. Hotel staff, and guest services are amazing. Osiris in the check in was so amazing and helpful, she arranged so much for us! Roger was...”