Grand Oasis Palm
Grand Oasis Palm is the budget family all-inclusive at the top of Cancun's Hotel Zone, at Blvd. Kukulcan Km 4.5, within easy reach of the Isla Mujeres ferry. One thing to understand before you read any older review of it: on January 2, 2023 the Oasis group moved the Grand Oasis Palm name out of its original building and into the neighbouring former Oasis Palm building, with The Sens Cancun taking over the building Grand Oasis Palm had vacated. Oasis said the move came with a new lobby, upgraded room categories, a new infinity pool running down to the beach and an added restaurant, so anything written before 2023 is describing a different building entirely. It is also not the pyramid-shaped tower people picture when they hear the Grand Oasis name: that is The Pyramid at Grand Oasis Cancun, about 12 km south at Km 16.5, and a separate resort.
Traveler Insights
Pros
- +Location at Blvd. Kukulcan Km 4.5 puts you at the quiet top of the Hotel Zone, close to the Isla Mujeres ferry, and the water on this north-facing stretch is calmer than the open-ocean surf further south. Families in late 2025 named the ferry proximity as a reason the location worked for them
- +Dining list is genuinely long for the price: 13 restaurants and 13 bars, with eight restaurants carrying no surcharge, including two full international buffet food halls (La Hacienda and Bites), Los Agaves for Mexican a la carte, Dos Lunas for pizza and pasta, Maki Taco for Japanese-Mexican fusion and Cocoa for fish, seafood and grill
- +Los Agaves is the venue guests keep naming in reviews from November 2025 through early 2026, usually in the same breath as a specific waiter, and it is one of the included restaurants rather than a paid upgrade
- +Deep kids' setup rather than a token playroom: the supervised KiddO Zone has its own small pools and slides, a video game room and Sweet Palm, a buffet built only for children, and outside it there is the Pirata's Bay adventure zone, the Yucatan Jurassic River water-play channel and The Arcade games hall
- +Adults get their own corners on a family property: Cafe del Mar is 18 and over, Glass Bar and the Sensoria pool and lounge bar are adults-only, and Kinky On Board runs the Spanish galleon as an adults-only evening show with its own open bar
- +Free daytime and evening program beyond the pool, with beach soccer, a gym, aquaerobics, yoga, pilates, zumba and dance classes by day, then live bands, duets, a saxophonist, comedy, acrobatics, a magic show and a Michael Jackson tribute at night
- +Booking direct through Oasis rather than an OTA adds airport transfer, priority room assignment, a guaranteed room upgrade, 15 percent off the stay and extras and 10 percent off tours, which is a meaningful share of the bill at this rate
Cons
- −Queues are the most repeated complaint of all, and they show up even in the reviews the resort publishes on its own site: guests in November and December 2025 described long lines at the buffets and the bars, with breakfast the longest wait of the day
- −Five of the 13 restaurants carry a surcharge (The White Box, Careyes, Miramar, Akeru and Cafe del Mar), so the venues the resort itself markets as the upscale end of the list are not in the all-inclusive price
- −Guests through mid-2025 reported too few a la carte venues open at once and not enough reservations to go round over a week-long stay, which pushes you back to the buffets where food was described as stale or run down late in service
- −Room condition is the other recurring theme, with a musty smell and dated rooms reported in April 2025 and outdated rooms and maintenance issues still turning up in 2026 reviews. Grand Oasis Palm moved into the former Oasis Palm building in January 2023, so the brand inherited an existing building rather than a new one
- −The quoted all-inclusive rate is not the final number: the galleon charges a dock fee of $11 per adult and $5 per child, Cancun's environmental sanitation tax runs about 82 pesos per room per night and is collected on site, and guests in mid-2025 reported further charges they had not expected on an all-inclusive plan
- −Sargassum can bury this beach during the heavy season, roughly April through August, and travelers have criticised how fast the resort clears it. Loungers also go early, so plan on being out at the beach soon after breakfast if you want one
- −Kid-friendly food choices were thin even for guests who enjoyed the stay, with one family in November 2025 having to ask a waiter to get quesadillas and rice made for children who would not eat the buffet
On paper the dining is the strong suit, with 13 restaurants and 13 bars and eight of the restaurants included, and in practice Los Agaves is the one guests single out again and again. Five venues carry a charge: The White Box, Careyes, Miramar, Akeru and Cafe del Mar, the last of which is 18 and over. Rooms are straightforward rather than special, running Standard Limited View and Superior at 36 square metres and a 71 square metre Family Suite made of two connecting rooms, all with air conditioning, a safe, a flat screen, a coffee maker and Wi-Fi issued as one code per adult. The weak points are consistent across 2025 and 2026 reports: lines at the buffets and bars with breakfast the worst, a la carte reservations that run out over a longer stay, and rooms described as dated with a musty smell in some. Children are genuinely well catered for between KiddO Zone, Pirata's Bay, the Jurassic River and the arcade, though parents of picky eaters found the kids' food choices narrow. Spa treatments run through Kin Ha Beach Club & Spa and Aaktun Health & Spa, both listed on the resort's own services page.
This is a price-led choice and it should be made as one. A mid-season two-adult week averages around $235 a night as of October 2026, with standard rooms turning up near $165 in soft weeks, which puts it at the cheap end of the Hotel Zone rather than in the Dreams or Royalton bracket. It suits families and groups who want a lot of pool, a lot of kids' activity and a quick ferry run to Isla Mujeres, and who will trade a queue for the saving. If you want the physical product to feel new, spending up to Dreams Sands Cancun or a Royalton buys a visibly better room and a shorter line. If you want a quieter adult stay, The Sens Cancun sits on the same Km 4.5 campus and is pitched at exactly that, and Oasis Palm still operates next door as the group's cheaper family option.
Common Questions
Is Grand Oasis Palm the pyramid-shaped resort in Cancun?
Which restaurants are included and which cost extra?
Can I use The Sens Cancun and Oasis Palm next door?
How bad is the seaweed at this beach?
Is Grand Oasis Palm a good choice with young children?
What should I expect to pay on top of the all-inclusive rate?
Restaurants (12)
| Type | Restaurants |
|---|---|
| Buffet | La Hacienda Food Hall, Bites Food Hall, Sweet Palm |
| Mexican | Los Agaves |
| Italian | Dos Lunas |
| Japanese & sushi | Maki Taco |
| Asian | Akeru (extra charge) |
| Seafood | Cocoa, Café del Mar (extra charge) |
| French | Careyes (extra charge) |
| Mediterranean & Spanish | The White Box Restaurant (extra charge) |
| International & fusion | Miramar (extra charge) |
From the resort's own dining pages. Only restaurants the resort lists are shown. Venues marked "extra charge" are not covered by the all-inclusive rate; the others are, per the resort.
What's nearby
13 min drive · 5.2 mi
13 min drive · 5.2 mi
Playa Delfines25 min drive · 10 mi
Playa Tortugas6 min drive · 2.6 mi
20 min drive · 7.1 mi
Museo Maya de Cancún20 min drive · 8.6 mi
More things to do (24)
- Catamaran trip to Isla Mujeres · excursion6 min drive · 2.6 mi
- Downtown Cancún (Parque Las Palapas) · town10 min drive · 4.0 mi
- Xoxi Cancún · adventure park30 min drive · 15 mi
- Whale shark swim (June to September) · excursion13 min drive · 5.2 mi
- Playa Las Perlas · beach3 min drive · 1.2 mi
- Garrafón Park day trip (Isla Mujeres) · excursion5 min drive · 2.2 mi
- Croco Cun Zoo · wildlife40 min drive · 23 mi
- Playa Caracol · beach9 min drive · 3.9 mi
- Riviera Cancún Golf · golf35 min drive · 15 mi
- Puerto Cancún Golf Course · golf8 min drive · 3.1 mi
- Playa Ballenas · beach20 min drive · 7.5 mi
- Iberostar Cancún Golf Club · golf25 min drive · 9.7 mi
- Playa Coral · beach30 min drive · 15 mi
- Puerto Morelos reef snorkel trip · excursion45 min drive · 26 mi
- Torre Escénica de Cancún · viewpoint4 min walk · 0.2 mi
- Playa Langosta · beach5 min drive · 2.2 mi
- Marina Puerto Cancún · marina5 min drive · 2.1 mi
- Playa Gaviota Azul · beach10 min drive · 4.3 mi
- Ka'Yok' Planetarium · museum10 min drive · 4.2 mi
- Parque Kabah · nature12 min drive · 5.0 mi
- Playa Chac Mool · beach13 min drive · 5.5 mi
- Playa El Niño · beach14 min drive · 5.8 mi
- Yamil Lu'um · ruins20 min drive · 6.2 mi
- Playa San Miguelito · beach20 min drive · 7.1 mi
Amenities
Seaweed & sargassum
Cancun gets sargassum, typically worst May through August.See the month-by-month guide →Google Reviews★ 4 · 13,708 reviews
“Our family’s first stay at Grand Oasis Palm in Cancún was outstanding and easily the best all‑inclusive experience we have had so far. Exceptional Service: From the moment we arrived, the staff were extraordinarily kind, attentive, and genuinely ea...”
“I stayed at this hotel for five days in December, and I really enjoyed it. It had free snacks like hot dogs, hamburgers, and fries, and an arcade with ice cream, TVs, and arcade games. The hotel is very nice. My only advice is that if you want strong...”
“My honest review sofar we are currently 3 days into our 7 day stay. We were not offered any kind of " upgrade" We have done the 2hr not 1.5hr time share pitch, but they were not pushing at the end, as others have stated, they took no for a answer and...”
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