Hotel Grand Oasis Riviera - All Inclusive
Hotel Grand Oasis Riviera - All Inclusive is a family-friendly all-inclusive resort in Tulum, Mexico with 228 rooms. Amenities include Beach, Buffet Dining, Nightly Entertainment, Snorkeling and Yoga Classes. Travelers rate it 3.7/5 across 2,635 Google reviews.
Amenities
Traveler Insights(190 discussions)
Grand Oasis Tulum Riviera enters 2026 as a reset property: it closed entirely from May 5, 2025 through January 1, 2026 for a full renovation and has since reopened with newly remodeled rooms - though guests note works still wrapping up in the first section of the resort. The name situation takes some untangling too. The property has cycled from Grand Oasis Tulum to Sunscape Akumal (under the AMR/Hyatt umbrella) and back to the Oasis brand, and its Tripadvisor listing now reads 'Grand Oasis Tulum by Lifestyle,' reflecting a Lifestyle Holidays operating affiliation. If you're researching it, check reviews under all of those names - and weight the post-January 2026 ones most heavily, since they describe the renovated product.
What no rebrand or renovation changes is the location, which remains the core sell. The Mesoamerican Barrier Reef runs directly offshore, and the snorkeling from the beach - tropical fish, coral formations, rays, and often sea turtles - is among the best on-property snorkeling available at any all-inclusive between Cancun and Tulum. The reef also buffers the waves, keeping the water calm for swimming, though rocky entry points make water shoes a smart pack. The Akumal setting puts the Tulum ruins about 20 minutes away and the famous Akumal Bay turtle zone just up the beach. Post-reopening reviews praise the entertainment team, the buffet, and the Serape Mexican a la carte, but the picture is genuinely mixed: alongside the praise are reports of slow service, unexpected charges, lingering dated corners - and, most seriously, multiple 2026 guests reporting money stolen from in-room safes, with several guests on-site corroborating the same problem.
This is a resort where doing research before arrival pays off significantly: confirm you're getting one of the newly renovated rooms, understand what the base all-inclusive tier covers versus the upgraded package, pack water shoes, and be careful about what you leave in the safe. For travelers who want a calm, nature-forward, budget-tier base for exploring the Riviera Maya - and who prioritize reef access over polish - the renovated Grand Oasis Tulum Riviera is worth a look, but the 3/5 rating tells you to book with calibrated expectations rather than treating the remodel as a transformation.
Pros
- +Secluded location in Akumal, between Playa del Carmen and Tulum, puts you within 20 minutes of the Tulum archaeological site and Akumal Bay's famous sea turtle snorkeling area
- +One of the world's longest and most intact coral reef systems (Mesoamerican Reef) runs directly offshore, making the snorkeling right off the resort beach genuinely exceptional
- +Reopened January 2026 after a full top-to-bottom renovation - the property closed from May 2025 through New Year and now offers newly renovated rooms marketed as 'completely remodeled'
- +Smaller, quieter resort footprint compared to Cancun mega-properties - guests rarely feel crowded and the pace is relaxed without manufactured entertainment pressure
- +The beach is protected by the offshore reef, resulting in calmer, cleaner water and a gentle break pattern that is safer and more comfortable for swimming
- +Food earns genuine praise in post-reopening reviews - the buffet and the Serape Mexican a la carte get specific callouts alongside Italian dining options
- +Entertainment team draws consistent praise in 2026 reviews, with a daily activity schedule from beach games to evening shows and live music
- +Proximity to ecological parks like Xel-Ha, Xcaret, and the Sian Ka'an Biosphere Reserve means day trips can be genuinely world-class and easy to organize from this base
Cons
- −Renovation tail: although the resort reopened in January 2026 as 'completely remodeled,' guests report works continuing in the first section of the property, and some rooms still show dated decor and maintenance issues
- −Multiple 2026 guests report money stolen from in-room safes - with several guests on-site at the same time describing the same problem - so use extra caution with valuables and get safe issues documented immediately
- −Rocky entry points into the water in certain sections of the beach require water shoes, which many guests don't pack expecting a sandy Caribbean beach
- −The all-inclusive package is tiered, with the base rate providing less restaurant access than an upgraded package, and the restriction to certain venues at the base level frustrates guests who expected full resort access
- −Remote Akumal location means limited options if you want nightlife, high-end shopping, or a variety of off-property dining - you are not close to Playa del Carmen or Cancun's entertainment zones
- −2026 reviews mix real praise for the entertainment and food with complaints of slow service and unexpected charges appearing on final bills
- −The beach has seaweed periods, and while staff clear it regularly, some guest stays coincide with heavier accumulation
- −Branding churn makes research confusing - the property has been Grand Oasis Tulum, then Sunscape Akumal under the AMR/Hyatt umbrella, and back to Oasis, currently listed on Tripadvisor as 'Grand Oasis Tulum by Lifestyle' with a middling 3/5 rating - reviews are scattered across all those names
Common Questions
Google Rating
Google Reviews
“This one is hard to rate. It is a smaller resort, with dated rooms that aren't the most comfortable but do have really nice views. The beds are smallish. The bathrooms are old, plumbing is not great (both the sink and the bathtub backed up into th...”
“Dear Grand Oasis Hotel, Our vacation with you has been absolutely lovely and incredibly relaxing. We had such a wonderful week! The hotel itself is stunning—a beautiful mix of Mexican culture and modern design. The views are breathtaking, whether yo...”
“We are currently staying at the Grand Oasis Riviera aka Grand Oasis Tulum. Overall the resort is a nice place to stay with amazing staff and decent accomodations. The location is a fantastic beachfront property with easy access to Tulum, Akumal and...”