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Kimpton Tres Rios — formerly Hacienda Tres Rios — is a 355-suite eco-resort set within a private 340-acre nature park on the Riviera Maya. The property's defining feature is the Tres Rios river system, where guests can snorkel, kayak, and float from hidden cenotes to the Caribbean Sea through jungle mangroves. It is one of the few luxury all-inclusives in Mexico where the natural environment is genuinely the main attraction.
Things to Know
Seaweed & sargassum
Playa del Carmen gets sargassum, typically worst May through August.See the month-by-month guide →Atmosphere
Room Upgrades
Amenities
Quick answers
- Is Hacienda Tres Ríos adults only?
- No — Hacienda Tres Ríos is a family-friendly resort that accepts children of all ages.
- Where is Hacienda Tres Ríos?
- Hacienda Tres Ríos is in Playa del Carmen, Mexico. Its address is Carr. Cancún - Tulum km 54, 77760 Playa del Carmen, Q.R., Mexico.
- How many rooms does Hacienda Tres Ríos have?
- Hacienda Tres Ríos has 355 rooms.
- Is Hacienda Tres Ríos all-inclusive?
- Yes — Hacienda Tres Ríos is an all-inclusive resort, so meals, drinks and most on-site activities are covered by the rate.
Traveler Insights(22 discussions)
Kimpton Tres Rios (formerly Hacienda Tres Rios) is the eco-adventure all-inclusive in the Riviera Maya — a resort built into a nature park where cenotes, mangrove rivers, and jungle trails are part of the daily experience rather than just amenity list items. The signature feature is a cenote where freshwater meets the ocean, accessible from the beach — Travelers who've visited call it one of the most unique natural experiences they've had at any resort. Kayaking, swimming in illuminated cave-like cenotes, and wildlife spotting through the jungle are the activities here.
The resort recently transitioned from Hacienda Tres Rios under Playa Hotels' management to Kimpton Tres Rios under the Hyatt Inclusive Collection umbrella. This acquisition means Hyatt points earning and redemption, Hyatt status recognition, and property renovations — but also some operational uncertainty during the transition. Recent travelers mentions specifically note to verify the renovation completion status before booking.
The food quality stands out for Travelers who've stayed — 'top shelf food' and 'free lobster and steak' comments are specific enough to be meaningful. This positions the property above typical all-inclusive food expectations. For couples and nature-focused travelers who want the Riviera Maya experience beyond a pool deck, Tres Rios offers something no mega-resort in Cancun can replicate.
Pros
- +Unique nature park access — cenotes on property including where a cenote meets the ocean, fully accessible to guests
- +Jungle river kayaking, wildlife trails, and eco-activities built into the resort experience
- +Recently renovated and rebranded as Kimpton (Playa Hotels' acquisition, now Hyatt managed) with modern upgrades
- +Top-shelf food and beverage included — lobster and steak described as among the best free dining travelers has seen at AI
- +Genuinely romantic and secluded setting compared to the Cancun Hotel Zone scene
- +Access to local cenote where freshwater meets salt water — a snorkeling experience unique to this property
- +Part of Hyatt Inclusive Collection giving Hyatt points earning and redemption
- +Small-group feel compared to mega-resorts — more intimate and personalized service
Cons
- −Recent renovation means it's been partially closed — verify current operational status before booking
- −Limited travelers discussion as a newly rebranded property — less community intel than established resorts
- −Nature focus means it's not the resort for pool parties, nightlife, or big entertainment programming
- −No dedicated adults-only section — families and couples share all spaces
- −Riviera Maya location south of Playa del Carmen means longer airport transfers
- −The nature park/cenote access is remarkable but the resort amenities otherwise are modest
- −Playa Hotels management transition to Hyatt means some things may still be in flux
- −Price point may not align with what you'd get at comparable Hyatt Ziva/Zilara properties
Common Questions
What's the cenote experience like?
Is this now a Hyatt property?
How does it compare to Hotel Xcaret México for eco-activities?
Is this good for families?
What's the transfer time from Cancun airport?
Google Rating
Google Reviews
“We love coming to our home away from home. Many staff remain year after year. Can’t imagine a better experience and atmosphere. The nature preserve environment is amazing. Everything here is first class.”
“I am here now celebrating my birthday. We are members and just recently upgraded. Geo was amazing and explained all the perks we were unaware of. Customer service is amazing. Cesar, Jose, Ariel, Rosa, and Alexander were very accommodating and ama...”