Hilton Tulum Riviera Maya All-Inclusive Resort
Hilton Tulum Riviera Maya All-Inclusive Resort opened in May 2022 as Hilton's first all-inclusive in Tulum and, at 735 rooms, its largest resort in the Caribbean and Latin America. It sits eight miles north of Tulum on a secluded bay, sharing a campus with the Conrad Tulum Riviera Maya. The draw is a polished, family-friendly all-inclusive with a sense of place: three-story villa buildings tucked into the palms, paths running from the rooms down to the ocean and an eco-chic look by HBA San Francisco that is a world away from the marble blocks of the Cancun Hotel Zone.
Traveler Insights
Pros
- +Nine pools in all (eight resort pools plus the Family Zone splash pool) and five jacuzzis, so you can usually find a quieter spot even when the resort is full
- +13 dining venues, seven of them specialty restaurants, including Maxal (Mexican), La Luce (trattoria), Auma (open-fire grill) and Noriku (contemporary Asian), with Vela as the all-day buffet
- +The Family Zone is set apart from the rest of the resort, with a kids-only splash pool and water park playground, its own family restaurant and bar (La Churreria) and a two-story kids and teens club
- +Design by HBA San Francisco folds the three-story villa buildings into the jungle, with palm-lined paths from the rooms to the ocean and materials from local artisans, so it feels nothing like a Cancun tower
- +Full Hilton Honors participation: earn points on the stay, or pay with any mix of points and cash when you book direct
- +A swimmable beach on a sheltered bay, which Hilton leads with in its own description and many guests rate highly
- +Rooms still feel new by Riviera Maya standards (the resort opened in May 2022), every room has a private balcony, and the 59 suites all face the ocean
- +Conrad Spa Tulum sits in the mangroves between this resort and the Conrad next door, giving Hilton guests a proper destination spa without leaving the campus
Cons
- −Some guests find the beach busy at peak times, especially with 735 rooms sharing it, and the pools often end up as the main water hangout
- −Getting into Tulum town means a taxi or a pre-booked driver, and fares add up quickly if you plan to eat off property often
- −At 735 rooms it is Hilton's largest resort in the Caribbean and Latin America, and some guests say service and staffing can feel stretched in peak weeks
- −Cocktail quality is inconsistent, and some guests describe drinks as weak at the busier pool bars
- −Sound carries through connecting-room doors in some buildings, so light sleepers should ask for a non-connecting room
- −Sargassum is a seasonal reality on this coast, and a few guests have complained of the smell reaching rooms during heavy seaweed periods
- −Bugs are a fact of life in a jungle setting, especially at dawn and dusk near the beach and pools, so pack repellent
- −Popular specialty restaurants can book up, so make your dinner plans in the first day or two
Dining is a clear strength, with 13 venues including seven specialty restaurants. Guests single out Maxal for Mexican and La Luce for Italian, Auma grills over an open fire, Noriku does contemporary Asian, Vela is the all-day buffet and Cocomar serves ceviche. Water is the other big draw: eight pools, five jacuzzis and a swimmable beach on the bay, plus the Family Zone with its kids-only splash pool, water park playground, La Churreria family restaurant and a two-story kids and teens club. The fitness center has a yoga studio and spinning room, and Conrad Spa Tulum sits in the mangroves next door. The trade-offs are scale and setting: peak weeks can feel crowded, sargassum comes and goes with the season and the bugs come with the jungle.
It suits families with kids who want real club programming and couples who like a big resort with plenty of choice, and it is a strong pick for Hilton Honors members who want to use or earn points on an all-inclusive stay. It is usually cheaper per day than a room alone at many of Tulum's boutique design hotels while offering far more on site. The Tulum ruins are about a 20-minute drive, Gran Cenote and Dos Ojos are close by for cenote swimming, and Sian Ka'an Biosphere Reserve makes a full-day trip.
Common Questions
Which airport should I fly into?
What is the beach like, and how bad is the seaweed?
How good is the kids club, and what ages does it serve?
Can I earn and redeem Hilton Honors points here?
Is there a spa?
What nearby activities are worth doing?
Restaurants (5)
| Type | Restaurants |
|---|---|
| Buffet | Vela Norte |
| Mexican | Maxal Mexican Chop House |
| Italian | La Luce |
| Asian | Noriku |
| Steakhouse | Auma |
From the resort's own dining pages. Only restaurants the resort lists are shown. All are covered by the all-inclusive rate, per the resort.
What's nearby
13 min drive · 5.4 mi
25 min drive · 14 mi
Akumal Beach10 min drive · 3.7 mi
Yal-Kú Lagoon15 min drive · 5.6 mi
25 min drive · 12 mi
35 min drive · 19 mi
More things to do (24)
- Cenote Escondido · cenote35 min drive · 19 mi
- Cenote Azul · cenote20 min drive · 12 mi
- Xpu-Ha Beach · beach20 min drive · 11 mi
- Dos Ojos Cenote · cenote11 min drive · 5.4 mi
- Gran Cenote · cenote30 min drive · 17 mi
- Cenote Aldea Zamá · cenote30 min drive · 16 mi
- Cenote Cristalino · cenote20 min drive · 12 mi
- Cenote Calavera · cenote30 min drive · 16 mi
- Jaguar Park (Tulum National Park) · nature25 min drive · 14 mi
- Riviera Maya Golf Club · golf10 min drive · 2.4 mi
- Cenote Nicte-Ha · cenote20 min drive · 6.8 mi
- Caleta Tankah · beach25 min drive · 13 mi
- Jardín del Edén Cenote · cenote25 min drive · 12 mi
- Puerto Aventuras Marina · marina25 min drive · 14 mi
- Cenote Chikin-Ha · cenote25 min drive · 13 mi
- Tulum Pueblo · town30 min drive · 15 mi
- Xel-Há Ruins · ruins11 min drive · 5.2 mi
- Xcacel Beach · beach12 min drive · 4.1 mi
- Cenote Xunaan-Ha · cenote13 min drive · 3.9 mi
- Half Moon Bay · beach13 min drive · 5.1 mi
- Cenote Dos Palmas · cenote20 min drive · 6.7 mi
- Aktun Chen Nature Park · adventure park20 min drive · 3.8 mi
- Casa Cenote · cenote25 min drive · 12 mi
- Cenote Taak Bi Ha · cenote25 min drive · 7.3 mi
Amenities
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Style & Rooms
Room upgrades
Seaweed & sargassum
Riviera Maya gets sargassum, typically worst May through August, peaking in July and August.See the month-by-month guide →Google Reviews★ 4.3 · 4,142 reviews
“Hilton Tulum – December Stay (8th–14th Dec) I stayed at the Hilton Tulum for six nights with my friend and overall had a great time. The hotel grounds are beautiful and the food across the resort is genuinely impressive. Facilities & Service: The co...”
“A relaxing stay with some great service from staff members, especially Enrique our Enclave concierge who helped us book restaurants so we didn't need to worry about it, Andy at Vela Norte for breakfast buffet who was always friendly with our child, J...”
“My family stayed at this resort for a week and we will definitely be going back! Firstly, the food is 10/10 which is very hard to find when going to all inclusives but this one set the bar so high. My favorite restaurant was the Mediterranean one (sh...”
