The Grand by Moon Palace
Family-friendly resort in Cancun. Park View, Luxury.
Things to Know
Atmosphere
Room Upgrades
Amenities
Traveler Insights(525 discussions)
Moon Palace The Grand is the answer travelers gives alongside Hyatt Ziva when asked for the best family resort in Cancun. Where Ziva wins on Hyatt points and brand consistency, Moon Palace The Grand competes on food quality, pool complexity, and the Palace membership pricing that unlocks significant discounts. Travelers who've activated member pricing frequently describe the deal as one of the best values in Cancun — airport transfers, spa treatments, massage credits, and manicures/pedicures all included in the membership package.
The food praise is notable and specific. Unlike vague 'food was good' comments, Moon Palace The Grand gets detailed compliments: specific restaurants called out, specific dishes recommended, and the general sentiment that the dining experience is appreciably above what most Cancun all-inclusives deliver. For families who spend significant time eating at the resort, this matters over the course of a week.
The honest trade-off is that the Palace membership structure can feel like a timeshare pitch. Expect an invitation to a membership presentation — it's optional but aggressively marketed. The resort is also large and can feel crowded during holidays. But the core experience — food, pools, service, amenities — consistently delivers at a level that justifies the buzz it generates in travel forums.
Pros
- +Widely considered one of the best all-inclusive resorts in Cancun — appears at the top of travelers's best-of lists
- +Food quality is exceptional for all-inclusive — 'the restaurants are all great' comes up repeatedly
- +Incredible pool complex with multiple pools, swim-up bars, and lazy river options
- +Palace membership discounts can dramatically reduce the price — often the smartest way to book
- +Service quality is outstanding — staff attentiveness and responsiveness consistently praised
- +Perks through Palace membership include free airport transfers, spa treatments, and massage credits
- +Large enough to feel like a destination unto itself with consistent entertainment
- +Good for families with comprehensive kids programming and activities
Cons
- −Full rack rate is expensive — comparable to Hyatt Ziva or higher without membership pricing
- −Palace membership program can feel like a timeshare pitch — expect a presentation invite
- −Large resort scale means it can feel crowded during peak season
- −Beach at this location is decent but not as impressive as Riviera Maya's natural beaches
- −Not adults-only — if you want an adults-only Cancun experience, look elsewhere
- −Cancun Hotel Zone location lacks the natural setting of Riviera Maya properties
- −Pool occupancy can be high during spring break and holiday weeks
- −Member-pricing dependent — non-member rates can be surprisingly high
Common Questions
Google Rating
Google Reviews
“This part of the greater Moon Palace facility is my favorite part. The layout is expansive with tons of pools. I would avoid the Christmas and New Year's time unless you are good with lots of families and people in general. The Mexican buffet on the...”
“Dad+3 stayed 6 nights in a Family Suite, a connecting King room and two double bed room. Both sides were massive and each had a large indoor whirlpool tub near the balcony door. Bathrooms were very nice, except that on 3 occasions, there was no hot w...”