Hyatt Ziva Puerto Vallarta
Family-friendly resort in Puerto Vallarta. Business, Quiet.
Atmosphere
Room Upgrades
Amenities
Traveler Insights(1,200 discussions)
Hyatt Ziva Puerto Vallarta completed a $20M renovation that addressed the property's most common complaints. All 244 North Tower rooms now feature new AC systems, Smart TVs, Nespresso machines, and sliding glass doors - a meaningful upgrade that eliminates the 'dated rooms' criticism that previously applied to half the hotel. The new Tamari restaurant brings Asian-fusion dining with live Teppanyaki to a property that already had the well-regarded Blaze as its culinary anchor. Add new pickleball courts, a reimagined kids' club, and a redesigned lobby, and the renovation touched every part of the guest experience.
The protected cove beach remains the resort's strongest natural asset - calmer swimming conditions than most Puerto Vallarta beachfront properties in a city known for rough Pacific surf. The swim-up suite configuration is one of the better executions of that room type in Mexico. Service inconsistency, however, persists post-renovation: the gap between excellent staff interactions and disappointing ones is still too wide for this price tier. The pool service hierarchy, where cabana customers receive noticeably different treatment, remains a documented issue.
Hyatt Ziva Puerto Vallarta is the right choice for World of Hyatt members who can earn or redeem points for meaningful value, couples who prioritize the swim-up suite experience and Puerto Vallarta's city-cultural access over Caribbean beach quality, and travelers who want an authentic Mexican Pacific coast experience with freshly renovated rooms and expanded dining. The addition of Tamari alongside Blaze gives the resort genuine dining depth. Compare against Hyatt Ziva Riviera Cancun (Caribbean water, similar tier) and Dreams Puerto Vallarta (similar PV location, lower price) when finalizing your Pacific Mexico decision.
Pros
- +One of the best hotel beaches around Puerto Vallarta - protected cove setting creates calmer swimming conditions than open-ocean PV beaches
- +Completed $20M renovation with all 244 North Tower rooms refreshed - new AC systems, Smart TVs, Nespresso machines, and sliding glass doors make every room feel contemporary
- +New Tamari restaurant (Asian-fusion with live Teppanyaki) adds a standout dining concept alongside the already-praised Blaze restaurant
- +Swim-up suites are among the most celebrated room features in Puerto Vallarta all-inclusives
- +New pickleball courts added as part of the renovation - a genuine recreation upgrade that fills a gap in the activity roster
- +Puerto Vallarta location means genuine Mexican culture - town exploring, local food markets, and Malecon access
- +Hyatt World of Hyatt points integration is a meaningful perk for loyalty program members
- +Redesigned lobby and reimagined kids' club round out a renovation that touched every guest-facing area of the property
Cons
- −Food consistency remains hit or miss outside the headline restaurants - some meals impress while others significantly disappoint
- −Pool and beach staff reportedly prioritize cabana customers over regular lounger guests - non-paying guests describe feeling ignored
- −Couples massage priced at $450 - spa upsells are aggressively priced
- −Impeccable service from some staff contrasts sharply with disappointing experiences from others - inconsistency is the core issue
- −Puerto Vallarta has a Pacific ocean character different from Caribbean all-inclusives - stronger waves, less turquoise water
- −Cabana rental costs are significant and create a visible two-tier pool experience
- −Price point is at the higher end of Puerto Vallarta all-inclusives requiring the experience to consistently deliver
- −Limited number of restaurants compared to larger all-inclusive complexes in Cancun or Punta Cana
Common Questions
Google Rating
Google Reviews
“We had an absolutely incredible experience at Hyatt Ziva Puerto Vallarta, and we couldn’t have asked for a more perfect place to celebrate our wedding. From the moment we arrived, the staff went above and beyond to make us feel welcomed and cared fo...”
“This hotel is truly amazing! The service, the food, the location, the beach, and the hotel itself are all top tier. We really loved this hotel and would love to go back again. We really appreciated the amazing service we recived from all the staff, i...”
“Their beach dinner experience (raw bar) was exceptional especially bcz the sunsets in puerto Vallarta are amazing. The pistachio ice cream and the tiramisu desert at their Italian restaurant was so good it reminded us of our visit to Florence and the...”