Princess Grand Jamaica
Princess Grand Jamaica is a family-friendly all-inclusive resort in Green Island, Jamaica with 590 rooms. Amenities include Babysitting, Beach, Buffet Dining, Free Wi-Fi and Gym. Travelers rate it 4.3/5 across 464 Google reviews.
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Traveler Insights(1,240 discussions)
Princess Grand Jamaica is a sprawling, family-forward all-inclusive of 590 ocean-view suites on Jamaica's northwest coast that delivers a genuinely impressive package for guests who want activity, variety, and a resort that can entertain kids and adults simultaneously. The property closed after Hurricane Melissa in late 2025 - damage was mostly cosmetic, windows and balconies - and reopened March 1, 2026, with May and June guests rating it highly ('10/10, food, beach and atmosphere amazing'). It earned its AAA Four Diamond rating and Tripadvisor Travelers' Choice 2025 through solid fundamentals - outstanding staff culture, a real waterpark (not just a splash pad), three pools, and nine specialty restaurants that take dining well above the usual all-inclusive standard. The teppanyaki chef and the jerk food truck by the waterpark are regulars on every 'must-eat' list from guests.
What separates Princess Grand from the Negril competition is the caliber of its kids infrastructure. The Kids Club has dedicated washrooms, a full theater with costume room, gaming stations, and arts and crafts - it's the kind of setup where children genuinely want to be dropped off. For adults, the gym is legitimately resort-class with Caribbean views and a proper free-weight floor, and the Platinum tier's butlers are being praised by name in 2026 reviews. The one post-reopening caveat is service consistency: alongside the standout butlers and entertainment team, some guests found much of the staff doing just enough rather than going above and beyond - the kind of unevenness you'd expect from a resort still rebuilding its rhythm after a reopening.
This resort is the right fit for families with children 4-14, couples who want entertainment options beyond the beach, and first-time Jamaica visitors who prefer the safety and convenience of a large self-contained property - which it needs to be, given the remote Green Island location in Hanover between Montego Bay and Negril. Beach purists who've vacationed in the Negril proper area may prefer a property right on Seven Mile Beach. Value-wise, Princess Grand competes well against Sandals Royal Barbados or the Riu Montego Bay - more activities and dining variety than the Riu, more family-friendly infrastructure than Sandals.
Pros
- +On-site waterpark with slides and a dedicated kids section delights families - lifeguards are attentive and safety-conscious throughout
- +Kids Club is genuinely impressive with an arts and crafts room, theater with backstage costume area, Xbox and arcade games, and an outdoor play space
- +Nine specialty restaurants covering Mexican, Italian, Jamaican, Asian, steak, and teppanyaki - teppanyaki and jerk food truck are standout favorites
- +Gym is among the best in the Caribbean with panoramic views, excellent free-weight selection, and multiple fitness classes included
- +Platinum butler upgrade delivers personalized service, exclusive lounge access, and swim-up suite access - 2026 guests repeatedly praise their butlers by name
- +Staff are consistently praised as warm and genuinely helpful - allergy checks at every meal are a noted plus for guests with dietary restrictions
- +Post-reopening reviews from May-June 2026 are glowing - '10/10, food, beach and atmosphere amazing' - with the entertainment team name-checked again and again
- +All 590 suites are ocean-view, and swim-up suite categories offer pool access from your private terrace, making the resort feel high-end even on mid-tier budgets
Cons
- −Beach is a mixed bag - guests coming from Negril's famous Seven Mile Beach may find it underwhelming by comparison
- −Popular restaurants require arriving early; the Italian and steakhouse can have 30-45 minute waits after 7pm during peak season
- −Resort size means a lot of walking - guests staying far from the waterpark or main stage can feel like they're constantly trekking
- −Service consistency has been uneven since the March 2026 reopening - one guest put it as '90 percent of employees just did enough', so standout staff coexist with going-through-the-motions service
- −Platinum upgrade pricing adds significant cost - families of four may find the per-person premium hard to justify compared to other resorts in the same tier
- −Swim-up bars and pool areas can get crowded by mid-morning in high season, making chair-grabbing a morning ritual
- −The remote Green Island location in Hanover parish gets mixed reviews - you're a long drive from Montego Bay and Negril proper, with little to walk to outside the resort
- −Nightclub can be loud for guests in nearby room categories - light sleepers should request rooms away from the entertainment area at booking
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Google Reviews
“Princess Grand Jamaica All Inclusive is a truly remarkable all inclusive hotel. Our first impression of the property from the landscape to the decor, color coordination is aesthetic and beautiful, the bell man to the welcome staff and front desk did...”
“From the moment we arrived, the check-in process was seamless and efficient with no waiting time. The property itself is stunning — beautifully maintained, exceptionally clean, and designed for complete relaxation. The pools were spacious and invitin...”
“Our family’s 5-day stay at the Princess Grand All-Inclusive in Hanover this August was nothing short of amazing. The sit-down check-in was smooth and welcoming, and the staff were consistently friendly and accommodating. We loved the vibrant décor an...”