Hotel The Sens Riviera - All Inclusive
Hotel The Sens Riviera - All Inclusive is a family-friendly all-inclusive resort in Mexico with 132 rooms. Amenities include Beach, Kids Club, Snorkeling, Spa and Family Vacation. Travelers rate it 3/5 across 93 Google reviews.
Amenities
Traveler Insights(85 discussions)
The Sens Tulum Riviera occupies a genuinely interesting stretch of coastline in Akumal, sitting between the busier Riviera Maya corridors and the bohemian pull of Tulum. What sets it apart from the Cancun hotel zone giants is the natural reef just offshore — guests can walk into the water and snorkel with sea turtles on an ordinary afternoon, no excursion booking required. The property is managed under the Oasis Hotels umbrella and stays that way: it's the sister property, The Sens Cancun, that is converting to Hilton's Tapestry Collection after a total renovation — this Riviera resort remains Oasis-branded, marketed on booking sites as The Sens Riviera by Oasis, with a dependable all-inclusive framework of eight restaurants and inclusive drinks across the board.
The practical experience is more of a gamble than it used to be. Rooms range from comfortable standard categories to Sian Ka'an suites with terrace Jacuzzis and private check-in perks, and the dining venues give genuine rotation options, though some outlets are consistently better than others. The 2025 renovation was supposed to reset the property's condition, and for some 2026 guests it did — 'newly renovated, clean, and huge' suites come up in recent reviews. But others describe the opposite: broken pool bottoms, very old rooms, and inconsistent food and service, which suggests the renovation didn't reach every corner and maintenance hasn't kept pace since. The Kin Ha Spa rounds out the wellness side, the pools are manageable in size, and the beach is attractive when sargassum isn't heavy.
This resort fits couples and families who want Tulum-adjacent access without paying boutique Tulum prices, and who value having the reef at their doorstep over a packed entertainment schedule. It's notably less hectic than Cancun proper, which is exactly what many travelers are looking for. Budget for the airport transfer time, consider upgrading to the Sian Ka'an tier if you want the best the property offers, and read the most recent reviews before booking given how variable the post-renovation reports are.
Pros
- +Tucked between Akumal and Tulum, putting you within 20 minutes of the Tulum ruins and close to some of the Riviera Maya's best cenotes
- +Eight restaurants on current listings mean real variety — guests rotate through different cuisines each night without feeling like they're eating the same buffet
- +Natural coral reef just offshore lets you snorkel directly from the beach with sea turtles, no boat or excursion required
- +Sian Ka'an suite tier includes an in-room or terrace Jacuzzi, private check-in, early check-in and late check-out — a meaningful upgrade over standard rooms
- +Kin Ha Wellness & Spa offers a full menu of massages, facials and body treatments, with services for teens too — not just adults
- +Two outdoor pools plus a separate children's pool keep the water areas from feeling overcrowded
- +Oasis Hotels brand means an established all-inclusive operation with reliable drink and food inclusion — no nickel-and-diming on basics
- +Mid-size property footprint gives it a more intimate feel than the mega-resorts in Cancun's hotel zone, with noticeably less crowding
Cons
- −Post-renovation reviews in 2026 are sharply polarized — some guests rave about newly renovated, clean, huge suites while others report broken pool surfaces ('the bottom of the pool is literally broken everywhere'), very old rooms, and clear maintenance gaps
- −Premium food items like lobster are not included in the standard all-inclusive rate and carry an extra charge
- −No adults-only designation — families with young children share pools and beach areas with couples seeking a quieter retreat
- −Akumal location means a 45-minute to 1-hour drive from Cancun airport, adding transfer cost and time compared to hotel zone properties
- −Seaweed (sargassum) accumulation on the beach is a seasonal issue along this stretch of coast, particularly May through September
- −On-site entertainment and nightlife options are modest compared to larger Cancun resort complexes
- −Food and service quality are inconsistent — recent reviews describe the restaurant experience as hit-or-miss, with certain venues noticeably stronger than others
- −Wi-Fi reliability in rooms furthest from the main building has drawn complaints — pool and lobby connectivity is generally stronger
Common Questions
Google Rating
Google Reviews
“The 5 stars are for : Antonio: the Sens bar/Sian Ka’an. He is amazing. Amazing drinks, always smiling, perfect and delicious drinks and wonderful fresh fruit. Management needs to change the soundtrack - same song everyday! Poor Antonio- his margarit...”
“I think all reviews before Dec 2025 need to be disregarded. My stay at The Sens was great! It’s on the beach and the hotel is gorgeous. Room: I stayed in the adults only (Sian Ka’an) section, in the Master Suite, and omg I barely left my room. It h...”
“The Resort was lovely, the food was amazing, friendly staff and it was super quiet when we were there - no one fighting over lounge chairs by the pool, but bar service by the pool & beach was nil, & so was nightly entertainment but that was because i...”