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Starfish Cayo Guillermo

Cayo Guillermo, Cuba
3.5(286 reviews)
Family

Reopening Date & Status

Starfish Cayo Guillermo is temporarily closed — Temporarily Closed (Cuba energy crisis) - no reopening date announced.

Email me when it reopens

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Starfish Cayo Guillermo is a family-friendly all-inclusive resort in Cayo Guillermo, Cuba with 324 rooms. Amenities include Beach, Buffet Dining, Nightly Entertainment, Water Sports Rentals and Waterpark. Travelers rate it 3.5/5 across 286 Google reviews.

What travelers said before it closed

Traveler Insights

Pros

  • +Cayo Guillermo's beach is routinely cited as one of the most beautiful in the world - shallow, calm, impossibly blue water extending far from shore
  • +Staff are frequently described as the warmest and most genuine in Cuba, with a sense of personal investment in guests' enjoyment that stands out
  • +The resort's remote location on the tip of the cay means no outside traffic, no vendors, and no noise beyond the ocean and the birds
  • +Kitesurfing access at the International Kite Center on Cayo Guillermo is a rare specialty draw for wind sports enthusiasts

Cons

  • −Food variety is limited and repetitive after a few days, a reality tied to Cuba's supply chain constraints rather than the resort itself
  • −The resort is extremely remote - there is nowhere to go outside the property, and the nearest town requires a long transfer
  • −Signs of deferred maintenance are visible in some areas; the resort was closed for several years and not everything has been fully restored
  • −Bar stock can run short mid-stay, with certain beers, spirits, or mixers becoming unavailable without notice

Starfish Cayo Guillermo sits at the far tip of Cayo Guillermo, a causeway-connected cay off Cuba's north coast that remains almost entirely unknown outside of dedicated Cuba travel circles. That obscurity is the point. The beach here - wide, shallow, calm, and washed by water in shades of turquoise that look like a screensaver - is what every traveler who visits remembers most. Because the water is so shallow and so calm, guests who have never felt comfortable swimming in the ocean find themselves wading out a hundred meters and still only waist-deep. It is a genuinely rare beach experience, and guests who have been to better-known Cuban beaches consistently rank Cayo Guillermo above them.

The staff at Starfish Cayo Guillermo are the property's second defining feature. In a country where resort hospitality can feel rote, guests describe the team here as authentically warm - the general manager is present and accessible, the beach attendants learn names quickly, and the overall culture is one of genuine care rather than performed service. Dining is the honest limitation: the all-inclusive buffet is adequate but not exciting, variety is constrained by Cuban supply realities, and guests spending more than five nights will feel the repetition. The gala dinners are a highlight precisely because they break that pattern.

Starfish Cayo Guillermo is best for travelers who have a specific interest in Cuba, who can embrace a genuinely off-grid experience, and for whom an extraordinary beach with warm service outweighs dining variety and entertainment programming. Families who want calm ocean water for children, kitesurfers who want access to one of the Caribbean's best wind-sport locations, and couples seeking a completely undiscovered Caribbean alternative will all find this property delivers. It is not the right choice for anyone who needs reliable internet, nightlife, or the polished infrastructure of a Mexican or Dominican all-inclusive.

Common Questions

How do I get to Starfish Cayo Guillermo?
Most guests arrive via a resort package that includes a charter flight to Jardines del Rey airport (AVI) on Cayo Coco, followed by a short transfer across the causeway to Cayo Guillermo. The total transfer from the airport to the resort is roughly 30 to 45 minutes. Booking through a tour operator that packages flights and transfers together is strongly recommended - independent arrangements are complicated given Cuba's limited tourist infrastructure.
Is the beach really as good as guests say?
Yes, and the consistency across reviews is remarkable for an online travel category that tends toward hyperbole. The specific combination of shallow water, powdery sand, and turquoise color is genuinely unusual. The water stays swimmable depth for an extraordinary distance from shore. The main caveat is that the beach is natural and unmanicured - there are shells and some vegetation underfoot in places, which bothers some guests and doesn't register at all for others.
What is the food situation like honestly?
Honest answer: adequate and sometimes better than that, but not the reason to choose this resort. The all-inclusive buffet offers Cuban staples, international options, and grilled proteins. Quantity is consistently fine; variety is limited and gets repetitive after day three or four. Special gala dinners featuring more elaborate preparations are highlights. Cuba's economic realities affect supply, and certain items may be unavailable at any given time. If you come expecting Mexican-resort dining variety you will be disappointed; if you come expecting decent food with beautiful surroundings you will be satisfied.
Is Starfish Cayo Guillermo a good option for families with children?
The beach is exceptionally well-suited for children - the shallow, calm water is about as safe as ocean swimming gets, and kids can play in the shallows for hours. The resort offers activities for children and families. The caveat is that the remote location and limited entertainment programming mean children who need structured activity programs or waterpark-style amenities may find the property too quiet. For beach-loving families who want simplicity and safety, it is a strong choice.
What is the internet access like?
Extremely limited, which is a Cuba-wide reality rather than a property-specific failure. Guests should expect to be largely offline during their stay. This is something the majority of guests at Cayo Guillermo actively embrace as part of the experience - the remoteness and the digital disconnection go together. Anyone with genuine work requirements or who needs reliable connectivity should consider whether Cuba is the right destination at all.
Are there things to do beyond the beach?
Kitesurfing at the Cayo Guillermo International Kite Center is the standout off-beach activity and draws a specific subset of travelers specifically for the wind conditions. Non-motorized water sports, resort pool activities, volleyball, and the evening entertainment program fill out the schedule. Excursions to Cayo Coco are possible. The honest answer is that the resort is built around the beach experience - guests who need a packed activity roster beyond that will exhaust the options quickly.

What's nearby

  • Playa Pilar
    Playa Pilar
    12 min drive · 5.1 mi
More things to do (6)
  • Flamingo viewpoint, Cayo Guillermo causeway · wildlife10 min walk · 0.5 mi
  • Marina Marlin Cayo Guillermo · marina4 min drive · 0.9 mi
  • Catamaran snorkel trip to Cayo Media Luna · excursion4 min drive · 0.9 mi
  • Playa Los Flamencos · beach30 min drive · 18 mi
  • Playa Prohibida · beach40 min drive · 21 mi
  • Marina Gaviota Cayo Coco (Bautista) · marina40 min drive · 25 mi

Amenities

Waterpark
Water Sports Rentals
Nightly Entertainment
Buffet Dining
Beach

Google Reviews★ 3.5 · 286 reviews

Caroline L.
a year ago

“Our stay in paradise was exceptional thanks to the excellent service at this all-inclusive southern hotel. From the moment we arrived, we were warmly welcomed by courteous and attentive staff, always ready to meet our needs with a smile. The room ser...”

ofc t.
a year ago

“I recently stayed at this amazing resort and had an incredible experience. The location is stunning, with beautiful views and easy access to the beach. Enrique was super nice and amazing; he went above and beyond to be helpful, making my stay much ea...”

Abdul A.
a year ago

“Starfish Guillermo was an exceptional experience with great customer service. The workers are sooo friendly and down to earth. The food was good was so much variety to choose from. Enrique from customer service made our stay worthwhile by going abov...”