The Fives Beach Hotel & Residences
Family-friendly resort in Playa del Carmen. Family, Family Resort.
Atmosphere
Room Upgrades
Amenities
Traveler Insights(690 discussions)
The Fives Beach Hotel & Residences is a genuinely different all-inclusive proposition for Playa del Carmen — apartment-style suites rather than standard hotel rooms, a quieter design aesthetic than typical large-scale resort properties, and a pricing tier that positions it clearly as an upscale choice in its market. The suite configuration makes it particularly attractive for families who need space and kitchen access, and the adults-only pool provides a genuine retreat for couples who want calm alongside the family programming. The overall guest satisfaction rating is consistent and above average.
The dining model is the primary operational frustration. No reservations means physically queuing when restaurants open, and the service pace during peak periods can make an already slow system feel laborious. For a resort at this price point, the friction feels inconsistent with the upscale branding. The beach situation also requires management — sea urchins have been reported in the entry area, making water shoes essential rather than optional, and the swimming space is more limited than some neighboring properties.
The Fives works best for families who want apartment-style space and structure rather than standard hotel rooms, couples celebrating occasions who value boutique aesthetics over large-resort amenities, and Playa del Carmen visitors who plan to balance resort time with 5th Avenue exploration. It competes with Wyndham Alltra Playa del Carmen and Paradisus Playa del Carmen in the same tier — Paradisus edges it on dining quality, Wyndham Alltra offers better Quinta Avenida proximity. The Fives wins on room space and boutique character.
Pros
- +Apartment-style suites are genuinely spacious — 475 units with kitchen areas, separate living spaces, and room configurations that work for families
- +Rooms are very well-maintained and stocked with water, sodas, and beer replenished throughout the stay
- +Adults-only pool area provides a retreat from the family-resort energy for guests who want both options
- +Kids' club and teens' club programming gives parents real downtime during family trips
- +Upscale beachfront positioning with a design aesthetic that feels more boutique than mass-market
- +Location in Playa del Carmen's southern corridor provides easy access to Quinta Avenida and local culture
- +Spa services receive high marks for quality and ambiance
- +8.1/10 overall rating across 1,200+ reviews suggests consistent above-average guest satisfaction
Cons
- −No restaurant reservation system — all dining is first-come, first-served with guests reporting long waits and slow service at peak times
- −Sea urchin presence at the beach entry has been reported — water shoes are strongly recommended
- −Beach swimming space is limited relative to the overall resort footprint
- −Smoking fee policies have generated complaints from guests who weren't clearly informed at booking
- −Service pace described as slow in some reviews, affecting the all-inclusive experience during busy periods
- −The no-reservation dining model causes wait times that feel out of step with the upscale positioning
- −Some guests found the beach access narrower and more restrictive than similar Playa del Carmen properties
- −Premium price tier for Playa del Carmen all-inclusives requires the experience to be consistently delivering
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Google Rating
Google Reviews
“This resort is great - it’s a big resort, with lots of beautiful, well taken care of grounds! Upon arrival, we were checked in quickly & our room was absolutely amazing! Gorgeous view of the jungle & a clean, spacious room. Our favourite restaurant...”
“From the moment our family arrived at Five Resort Hotel in Playa del Carmen, we felt genuinely welcomed. The staff was friendly, attentive, and always willing to help, making both adults and kids feel comfortable right away. The resort has a fun, rel...”
“Our family of 4 have loved our time at The Fives hotel celebrating our son’s 21st birthday - everything has been perfect. Staff at the hotel are so helpful and can’t do enough to ensure that everyone is having a great time and is being well looked af...”