Dreams Jade Resort & Spa
Dreams Jade Resort & Spa is the 550-suite Dreams property in Puerto Morelos, the former Now Jade Riviera Cancun, which took the Dreams name on June 30, 2021 after a refresh of Capers, Tamarindo, Spice, the Carnival buffet and the Mix and Scores bars. It earns its reputation on two things that matter most in all-inclusive comparisons: food and service. Guests repeatedly call it the best food they have had at a resort, with the Carnival buffet and Capers, the Italian, generating real enthusiasm rather than grudging acceptance, and staff get described as warm and attentive. The seven venues are Carnival, Capers, Spice (Asian), Tamarindo (Mexican), Mercure (French and adults only), the Castaways snack bar and Coco Cafe, served by six bars including the Splash swim-up bar, the Scores sports bar and The Mix on the beach.
Things to Know
- Max 3 Adults per Room
Traveler Insights
Pros
- +Food is the reason guests pick it: the Carnival international buffet and Capers, the Italian a la carte, draw the most consistent praise, with guests calling it the best food they have had at an all-inclusive. The full line-up is Carnival, Capers, Spice (Asian), Tamarindo (Mexican), Mercure (French, adults only), the Castaways snack bar and Coco Cafe
- +Sip, Savor and See is included: guests can dine and drink at nearby participating Hyatt Inclusive Collection resorts from 6 p.m. to 1 a.m. every evening, booked through the resort concierge. Round-trip airport transfers are in the package too
- +Pets are allowed, which almost no Mexican Caribbean all-inclusive offers, and the resort lists smoke-free room options
- +Mercure, the French restaurant, is adults only, so couples get one evening venue without the family bustle even though the resort as a whole is family-oriented
- +A real included activity list rather than a token one: pickleball, bicycles, a water trampoline, an aquabatic trampoline, a catamaran, movies under the stars and a daily programme, with the Explorers Club for ages 3 to 12 open 9 a.m. to 9 p.m.
- +Every room is a suite of about 700 square feet (Preferred Club suites about 765) with whirlpools and ocean views in the upper categories, and most categories sleep four with up to three adults
- +Staff are consistently described as warm and genuinely helpful, and the grounds are well kept, which holds up to the Dreams brand standard guests expect
- +Puerto Morelos puts you between Cancun and Playa del Carmen with the Mesoamerican reef offshore, so day trips run both ways from a quieter base than either town
Cons
- −Cabana packages are a sore point. Guests have reported paying around $89 for a cabana with two loungers and a bottle of prosecco, which lands badly at a resort sold as all-inclusive; confirm the current rate at the resort, as nothing on the operator record states it
- −Two pools serve 550 rooms: the operator lists one activity pool and one outdoor pool. There is no lazy river and no adults-only pool on that list, so prime poolside space goes early and the paid cabanas feel like the only way to secure it
- −Dreams runs its a la carte restaurants without reservations, so getting into Capers means turning up when it opens and waiting. Sip, Savor and See dinners at other resorts, by contrast, do need booking through the concierge
- −Tamarindo, the Mexican a la carte, and Spice, the Asian one, draw the weakest comments (there is no Chinese restaurant, whatever older reviews call it). Capers and Carnival are the safe picks
- −Snorkeling, motorized watersports and the tennis courts are all chargeable, as are the salon, child care and meeting rooms. The reef is right there, but swimming it costs extra here, while Ocean Coral & Turquesa down the road makes snorkeling its calling card
- −Preferred Club creates a two-speed resort: private lounge, upgraded drinks and the best-placed suites for those who pay, and a good but plainer stay for everyone else
- −Kids' provision stops at 12. The Explorers Club covers ages 3 to 12 and no teen club appears on the operator record, so families with teenagers are on their own for programming
The practical frustrations centre on access and extras. Dreams does not take reservations at its a la carte restaurants, so popular nights at Capers mean queuing at opening, and the paid cabana packages (guests have reported around $89 for a cabana, two loungers and prosecco) sit awkwardly beside the all-inclusive promise. The operator lists just two pools, one activity pool and one outdoor pool, for 550 suites, and snorkeling, motorized watersports and tennis are chargeable. Against that, Sip, Savor and See lets you dine at nearby participating resorts from 6 p.m. to 1 a.m. for no extra charge, airport transfers are included, every suite runs about 700 square feet, the gym is open 6 a.m. to 8 p.m. with a spa water circuit beside it, and the resort allows pets, which is almost unheard of in this market. Guest reviews from mid-2026 mentioned renovation work in progress; there is no works advisory on the operator record as of October 2026, so ask what has been refreshed when you book. Quintana Roo's environmental lodging tax is collected at the hotel in pesos and varies by municipality; ask the resort for the current per-night figure rather than trusting tour-operator estimates.
Dreams Jade fits food-focused travelers who want above-average dining without luxury-tier prices, families with children under 12 who will use the Explorers Club and the included water toys, and couples who like having an adults-only dinner at Mercure inside a family resort. Compare it with Ocean Coral & Turquesa nearby, which wins on snorkeling access while Dreams Jade wins on food, and with Hotel Marina El Cid next door, which has bigger family suites but a smaller brand footprint. All three share the Puerto Morelos advantage of sitting between Cancun and Playa del Carmen.
Common Questions
What are the best restaurants at Dreams Jade?
How does the no-reservation restaurant system work?
What extra charges should I expect at an all-inclusive like this?
Is Preferred Club worth it at Dreams Jade?
How does Dreams Jade compare to Ocean Coral & Turquesa, also in Puerto Morelos?
Is there renovation work at Dreams Jade right now, and can families of four book?
What's nearby
40 min drive · 24 mi
Playa Mamitas40 min drive · 23 mi
Playa Delfines40 min drive · 23 mi
6 min drive · 1.9 mi
Museo Maya de Cancún40 min drive · 24 mi
Puerto Morelos Town Square and Malecón6 min drive · 1.9 mi
More things to do (24)
- Xoxi Cancún · adventure park30 min drive · 14 mi
- Croco Cun Zoo · wildlife13 min drive · 5.1 mi
- Playa 88 · beach40 min drive · 22 mi
- Riviera Cancún Golf · golf35 min drive · 19 mi
- Playa Coral · beach35 min drive · 19 mi
- Xcalacoco Beach · beach35 min drive · 21 mi
- Punta Esmeralda Beach · beach45 min drive · 22 mi
- Iberostar Cancún Golf Club · golf45 min drive · 25 mi
- Leaning Lighthouse of Puerto Morelos · historic site6 min drive · 1.9 mi
- Puerto Morelos Botanical Garden · nature20 min drive · 5.4 mi
- Dr. Alfredo Barrera Marín Botanical Garden · nature20 min drive · 5.4 mi
- Moon Palace Golf Club · golf30 min drive · 14 mi
- Iberostar Playa Paraíso Golf Club · golf30 min drive · 12 mi
- Playa Maroma · beach30 min drive · 14 mi
- El Camaleón Golf Course · golf35 min drive · 18 mi
- Museo del Chocolate · museum40 min drive · 23 mi
- Parque La Ceiba · nature40 min drive · 24 mi
- Frida Kahlo Museum Playa del Carmen · museum40 min drive · 23 mi
- Playa del Carmen Fifth Avenue · town40 min drive · 23 mi
- Playa Delfines Lookout · viewpoint40 min drive · 23 mi
- Voladores de Papantla (Parque Fundadores) · historic site40 min drive · 24 mi
- El Rey Ruins · ruins40 min drive · 24 mi
- Iberostar Golf Club Cancún · golf45 min drive · 25 mi
- Cenote Chaak Tun · cenote45 min drive · 26 mi
Amenities
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Style & Rooms
Atmosphere
Room upgrades
Seaweed & sargassum
Cancun gets sargassum, typically worst May through August.See the month-by-month guide →Google Reviews★ 4.4 · 6,732 reviews
“Five-Star Experience. Our stay at Dreams Jade Resort & Spa was absolutely outstanding from start to finish. The staff treated us incredibly well throughout our entire stay. Everyone was genuinely friendly, attentive, and quick to help with anything...”
“5/5 Stars: World-Class Service and Exceptional Recovery - The Best All-Inclusive Experience! We recently completed a family anniversary trip to Dreams Jade and left with the highest possible praise for the staff and management. This is, without a do...”
“This resort has a lot of great amenities, including excellent food options. Our FAVORITE part of the entire experience was getting Francesco (lobby bar) to make our margaritas. The best in the resort, and probably the best we’ve ever had - anywhere....”
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