Secrets Mirabel Cancun Resort & Spa
Secrets Mirabel Cancun opened on November 18, 2025, and it is not a new build: it is the former NOW Emerald Cancun at Km 19.5 in the southern Hotel Zone, which closed in late 2023 for a gut renovation that stripped the original buildings and added a new Preferred Club tower. The result is a 487-room adults-only resort under Hyatt's Inclusive Collection, sitting between the Caribbean and the Nichupte Lagoon, and its reputation has settled into good-but-mixed territory, well regarded among Cancun hotels without being a runaway favorite. It runs on the Secrets Unlimited-Luxury plan: included a la carte dining without reservations, premium drinks, 24-hour room service and nightly entertainment, with no wristbands.
Traveler Insights
Pros
- +Preferred Club is a real step up: an oceanfront infinity pool, a hot tub and the rooftop Sky Bar pool for club guests only, plus a private lounge serving continental breakfast, afternoon hot and cold hors d'oeuvres, desserts and premium liquors
- +Swim-out, plunge pool and oceanfront suites in the Preferred Club, including a newly built club tower added during the renovation, so the top categories feel genuinely new rather than refreshed
- +Eight restaurants with no reservations needed for the included a la carte venues: Market Cafe, Olio Terrace, El Patio, Bordeaux (French), Himitsu (Asian), Barefoot Grill, plus the 24-hour Coco Cafe for premium coffee, ice cream and snacks
- +At 487 rooms the walks to restaurants and pools stay short, a noticeable difference from mega-resorts like Moon Palace
- +Six pools spread across the property, so a quieter corner away from the main pool scene is usually findable
- +The Desires Bar runs as a sports bar in the early evening and turns into a nightclub from 10pm to 1am, and the Cancun Hotel Zone's restaurants and nightlife are a short taxi away
- +Rooms face the Caribbean, the Nichupte Lagoon or the tropical gardens, so many get a water view of one kind or another
- +Strictly 18-plus with 24-hour room service, a daily-restocked minibar, Nespresso machines in every room and no wristbands
Cons
- −Food quality is the most recurring complaint in 2026 reviews; some guests rave about the dining while others leaving June 2026 stays said it was the reason they would not come back
- −Blue Water, the steakhouse, carries a surcharge, and two of the six bars (the Sky Bar and the Preferred Club Lounge & Bar) are Preferred Club only, so 'everything included' has a few asterisks
- −Pools and hot tubs run cold, a repeated gripe even from otherwise happy guests
- −Room location matters for noise; several 2026 reviewers loved the rooms and drinks but called out noisy placements
- −Butler service only comes with six top categories (the swim-out junior suite, premium oceanfront terrace rooms and the large suites), not with every Preferred Club room
- −Preferred Club perks have reportedly been extended to all guests at times, which dilutes the value of paying for the upgrade
- −Spa treatments, the beauty salon and golf all cost extra; the up-to-$200 resort coupons only take a slice off spa, romantic dinner and wine bills
The dining lineup is Market Cafe for Mexican and international breakfasts and lunches, Olio Terrace, El Patio, French at Bordeaux, Asian at Himitsu, the Barefoot Grill by the pool and a 24-hour Coco Cafe, with the Blue Water steakhouse as the one surcharge restaurant. Bars include the Lobby Bar, Sugar Reef by the pool, Manatees and the Desires sports bar that becomes a nightclub at 10pm. With the opening-period dust settled, the complaint pattern is food quality inconsistency, cold unheated pools, noise in some room locations and Preferred Club perks reportedly being handed to everyone. The Secrets Spa, which Hyatt said in November 2025 would open at a later date, now appears on tour-operator facility lists with a sauna, steam room and charged treatments.
Mirabel suits adults-only couples, honeymooners and friend groups who want a newly rebuilt resort in the Hotel Zone with nightlife close by. It competes directly with Secrets Playa Mujeres and Excellence Playa Mujeres, which deliver more consistent food and service and a quieter, more secluded setting. Book Mirabel for the fresh rooms, the club tower and the location; book the Playa Mujeres properties if dining consistency is your top priority. Golf, Isla Mujeres boat trips and the Hotel Zone strip are all easy add-ons from here.
Common Questions
Is Secrets Mirabel the old NOW Emerald or the Grand Oasis Palm?
Is Secrets Mirabel truly adults-only?
Are all the restaurants included?
Is the Preferred Club worth it?
Are the pools heated?
Are there extra fees at check-in?
What's nearby
35 min drive · 14 mi
Playa Delfines2 min drive · 0.6 mi
35 min drive · 14 mi
Playa Tortugas20 min drive · 8.1 mi
Museo Maya de Cancún4 min drive · 1.7 mi
35 min drive · 16 mi
More things to do (24)
- Catamaran trip to Isla Mujeres · excursion20 min drive · 8.1 mi
- Downtown Cancún (Parque Las Palapas) · town30 min drive · 12 mi
- Xoxi Cancún · adventure park20 min drive · 9.8 mi
- Whale shark swim (June to September) · excursion35 min drive · 14 mi
- Playa Las Perlas · beach25 min drive · 10 mi
- Garrafón Park day trip (Isla Mujeres) · excursion25 min drive · 8.9 mi
- Croco Cun Zoo · wildlife30 min drive · 18 mi
- Playa Caracol · beach20 min drive · 6.5 mi
- Riviera Cancún Golf · golf14 min drive · 6.2 mi
- Playa Ballenas · beach6 min drive · 2.9 mi
- Iberostar Cancún Golf Club · golf7 min drive · 2.4 mi
- Playa Coral · beach8 min drive · 4.1 mi
- Puerto Cancún Golf Course · golf30 min drive · 12 mi
- Puerto Morelos reef snorkel trip · excursion35 min drive · 21 mi
- Playa Delfines Lookout · viewpoint2 min drive · 0.6 mi
- El Rey Ruins · ruins3 min drive · 1.6 mi
- Playa San Miguelito · beach7 min drive · 3.3 mi
- Iberostar Golf Club Cancún · golf7 min drive · 2.4 mi
- Playa Marlín · beach8 min drive · 3.9 mi
- Yamil Lu'um · ruins10 min drive · 4.3 mi
- Playa Chac Mool · beach14 min drive · 5.8 mi
- Playa Gaviota Azul · beach15 min drive · 6.1 mi
- Playa Langosta · beach25 min drive · 8.9 mi
- Torre Escénica de Cancún · viewpoint25 min drive · 9.4 mi
Amenities
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Style & Rooms
Room upgrades
Seaweed & sargassum
Cancun gets sargassum, typically worst May through August.See the month-by-month guide →Google Reviews★ 4.2 · 81 reviews
“We stayed at Secrets Mirabel Cancún in December 2025 and absolutely loved it. The resort is beautiful, the food was fantastic, and the drinks were even better. The rooms were stunning — it truly felt like a luxury experience from start to finish. Ap...”
“Has a truly wonderful experience with my husband, the spa and club are not set up yet but no matter because the service is top tier. The restaurant were nyc dining quality and we had a different experience every night, French, Mediterranean, Mexican,...”
“This is definitely one of the best hotels I've ever stayed in. Because it just opened, the service is so good and the restaurants are very new, the dishes are good, the environment is fantastic. The weather was amazing, and just everything was perfec...”
