Viva Maya by Wyndham, A Trademark All Inclusive Resort
Viva Maya sits on better real estate than its reputation suggests. Playacar is a gated enclave immediately south of Playa del Carmen, quieter and more residential than the hotel strip, with white sand, beach security and loungers, and Fifth Avenue close enough to walk to on a good evening. That access is the real product here. Guests who book Viva Maya and spend their nights in Playa del Carmen's restaurants and bars tend to come home happy, and guests who expected the resort itself to carry the holiday tend not to.
Traveler Insights
Pros
- +Playacar is the location you are actually paying for: a gated residential and golf enclave on Paseo Xaman-Ha, directly south of Playa del Carmen, with white sand, beach security and loungers, and a far calmer feel than the hotel strip in Playa Centro
- +Fifth Avenue is a short taxi or a walkable stretch away, so you can use the resort as a base and eat, drink and shop in an actual Mexican town rather than inside a compound, which is the single best argument for booking here
- +The resort is low-rise, three floors spread along the beach rather than towers, so even at 604 rooms you are never far from the sand
- +Entertainment punches well above the price: the Viva Wyndham Circus puts on a flying trapeze show, and guests can take supervised trapeze lessons themselves, alongside nightly theatre shows, foam parties and a DJ set at La Placita after the curtain
- +Four a la carte restaurants back up the La Terraza buffet, Hacienda Don Diego for Mexican, Portofino for Mediterranean, Miramare for Italian with wood-fired pizza and Cosmopolita by Viva for fusion, plus El Arrecife as a snack bar and Cafe Maya for coffee. The a la cartes take reservations, so book on arrival day
- +A lot of sport is genuinely included: two lit outdoor tennis courts with free group lessons, kayaking, sailing, windsurfing and paddleboarding all with free group lessons, beach volleyball, water aerobics and boogie boards, with a dive centre on site at extra cost that starts you with an introductory lesson in the pool
Cons
- −The resort is in the middle of a renovation programme running from September 1 to November 16, 2026, according to the advisory tour operators are carrying. If you are travelling inside that window, you are travelling through a building site
- −The lobby renovation runs roughly September 21 to October 20, 2026, with reception temporarily relocated to a stand-in area, so check-in will not be the experience the brochure photos show
- −Main pool work is split in two phases, a small section from September 1 to 12, 2026 and the large section from October 26 to November 16, 2026. The children's pool and the adults-only pool stay open through it, but the main pool is the one most guests came for
- −The 'stay at one, play at two' arrangement runs one way. Viva Azteca's own page promises its guests free use of Viva Maya's facilities, and Viva Maya's page promises nothing in return. If the two-resort access is why you are booking, book Azteca, not Maya
- −Food is the consistent complaint and has been for years. The variety is there across five restaurants, but execution at the buffet in particular draws unfavourable comparisons with pricier all-inclusives a few kilometres away
- −Rooms are clean and bright but small, basic and showing their age, with recurring reports of musty smells and tired bathrooms. The categories are plain Superior, Superior Pool View, Superior Ocean View and Deluxe, with no suites or swim-up rooms to upgrade into
- −Water features are modest: two swimming pools plus a children's pool, no slides, no lazy river, no waterpark. If pool theatrics are what keep your family happy, this is not the resort for it
- −Quintana Roo's environmental tax of roughly $2 to $9 USD per person per night has been collected at the hotel since February 1, 2026, on top of whatever you paid your operator, and sargassum can reach this stretch of coast in the summer months
Inside the gates it is a low-rise, three-storey property of 604 rooms with two swimming pools plus a children's pool, a La Terraza buffet and four a la carte restaurants, Hacienda Don Diego for Mexican, Portofino for Mediterranean, Miramare for Italian with wood-fired pizza and Cosmopolita by Viva for fusion, all of which take reservations. The entertainment is the standout and genuinely unusual at this price: the Viva Wyndham Circus runs a flying trapeze show and gives guests supervised trapeze lessons, there are nightly theatre shows, foam parties and a DJ at La Placita afterward. Included sport is generous too, with two lit tennis courts, kayaking, sailing, windsurfing and paddleboarding all offering free group lessons, and a dive centre on site at extra cost. Against that, food quality is the long-running weakness and the rooms are small, plain and visibly aged. One thing to plan around directly: a renovation programme runs from September 1 to November 16, 2026, with the lobby closed from roughly September 21 to October 20, 2026 and reception relocated, and main pool work split between September 1 to 12 and October 26 to November 16, 2026. The children's pool and the adults-only pool stay open throughout.
This works as a budget entry point to the Riviera Maya for families with children aged four to twelve, who get a free kids club running 10am to 8pm, and for groups in their twenties who intend to be off-resort most evenings. It is roughly an hour's transfer from Cancun airport and sits beside a golf course, with cenotes, Tulum and the Cozumel ferry all in easy reach. One warning worth repeating: the 'stay at one, play at two' deal with neighbouring Viva Azteca is published on Azteca's side and gives Azteca guests the run of Viva Maya, not the other way round, so book Azteca if dual-resort access is the point. And if the resort itself is meant to be the holiday rather than the base camp, the step up to a pricier Playacar or Playa del Carmen property, where the food and rooms are the draw, is usually the better use of the money.
Common Questions
Is anything being renovated right now?
Can Viva Maya guests use Viva Azteca next door?
How close is it to Playa del Carmen and Fifth Avenue?
Does it work for families, and what ages does the kids club take?
Is the food really as weak as reviews say, and is a pricier resort worth it?
Restaurants (5)
| Type | Restaurants |
|---|---|
| Buffet | Buffet La Terraza |
| Mexican | Hacienda Don Diego |
| Italian | Miramare |
| Mediterranean & Spanish | Portofino |
| International & fusion | Cosmopolita By Viva |
From the resort's own dining pages. Only restaurants the resort lists are shown. All are covered by the all-inclusive rate, per the resort.
What's nearby
15 min drive · 5.4 mi
5 min drive · 1.6 mi
25 min drive · 15 mi
Playa Mamitas9 min drive · 2.7 mi
11 min drive · 4.5 mi
Xcalacoco Beach20 min drive · 7.3 mi
More things to do (23)
- Xenses · adventure park12 min drive · 4.5 mi
- Cenote Azul · cenote25 min drive · 15 mi
- Xpu-Ha Beach · beach30 min drive · 17 mi
- Playa 88 · beach14 min drive · 4.5 mi
- Cenote Cristalino · cenote25 min drive · 15 mi
- Punta Esmeralda Beach · beach20 min drive · 5.2 mi
- Puerto Aventuras Marina · marina25 min drive · 14 mi
- Jardín del Edén Cenote · cenote30 min drive · 15 mi
- Cenote Chikin-Ha · cenote30 min drive · 16 mi
- Voladores de Papantla (Parque Fundadores) · historic site5 min drive · 1.7 mi
- Frida Kahlo Museum Playa del Carmen · museum6 min drive · 1.9 mi
- Playa del Carmen Fifth Avenue · town6 min drive · 2.0 mi
- Museo del Chocolate · museum7 min drive · 2.3 mi
- Parque La Ceiba · nature8 min drive · 2.5 mi
- Xplor · adventure park12 min drive · 4.9 mi
- Cenote Chaak Tun · cenote20 min drive · 5.4 mi
- Delphinus Riviera Maya · adventure park20 min drive · 5.7 mi
- El Camaleón Golf Course · golf20 min drive · 8.3 mi
- Puerto Aventuras Golf Course · golf30 min drive · 14 mi
- Playa Maroma · beach30 min drive · 14 mi
- Cenote Chac Mool · cenote35 min drive · 14 mi
- Iberostar Playa Paraíso Golf Club · golf35 min drive · 16 mi
- Cenote Tajma-Ha · cenote35 min drive · 17 mi
Amenities
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Seaweed & sargassum
Playa del Carmen gets sargassum, typically worst May through August.See the month-by-month guide →Google Reviews★ 4.2 · 8,630 reviews
“We had an amazing stay at Viva Maya by Wyndham during Christmas. What impressed us the most was the team — I haven’t seen such great teamwork in a long time. People from different departments and shifts worked together like one, and it truly made our...”
“I was very impressed with our quiet location especially since we were travelling with a toddler. The room is definitely amazing, two sinks and a large porch. Very clean and we were even provided a sterilizer for my child’s sippy cups. They have filte...”
“My boyfriend and I stayed at Viva Maya the last week of October 2025. We had the most incredible time at this resort. Our room was beautiful and right on the beach, the food was always amazing and the entertainment staff were so great. We also got th...”





