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Viva Maya by Wyndham, A Trademark All Inclusive Resort

Playacar, Mexico
4.2(8,630 reviews)
FamilyBrand: Wyndham Hotels

Viva Maya sits on better real estate than its reputation suggests. Playacar is a gated enclave immediately south of Playa del Carmen, quieter and more residential than the hotel strip, with white sand, beach security and loungers, and Fifth Avenue close enough to walk to on a good evening. That access is the real product here. Guests who book Viva Maya and spend their nights in Playa del Carmen's restaurants and bars tend to come home happy, and guests who expected the resort itself to carry the holiday tend not to.

Traveler Insights

Pros

  • +Playacar is the location you are actually paying for: a gated residential and golf enclave on Paseo Xaman-Ha, directly south of Playa del Carmen, with white sand, beach security and loungers, and a far calmer feel than the hotel strip in Playa Centro
  • +Fifth Avenue is a short taxi or a walkable stretch away, so you can use the resort as a base and eat, drink and shop in an actual Mexican town rather than inside a compound, which is the single best argument for booking here
  • +The resort is low-rise, three floors spread along the beach rather than towers, so even at 604 rooms you are never far from the sand
  • +Entertainment punches well above the price: the Viva Wyndham Circus puts on a flying trapeze show, and guests can take supervised trapeze lessons themselves, alongside nightly theatre shows, foam parties and a DJ set at La Placita after the curtain

Cons

  • −The resort is in the middle of a renovation programme running from September 1 to November 16, 2026, according to the advisory tour operators are carrying. If you are travelling inside that window, you are travelling through a building site
  • −The lobby renovation runs roughly September 21 to October 20, 2026, with reception temporarily relocated to a stand-in area, so check-in will not be the experience the brochure photos show
  • −Main pool work is split in two phases, a small section from September 1 to 12, 2026 and the large section from October 26 to November 16, 2026. The children's pool and the adults-only pool stay open through it, but the main pool is the one most guests came for
  • −The 'stay at one, play at two' arrangement runs one way. Viva Azteca's own page promises its guests free use of Viva Maya's facilities, and Viva Maya's page promises nothing in return. If the two-resort access is why you are booking, book Azteca, not Maya

Inside the gates it is a low-rise, three-storey property of 604 rooms with two swimming pools plus a children's pool, a La Terraza buffet and four a la carte restaurants, Hacienda Don Diego for Mexican, Portofino for Mediterranean, Miramare for Italian with wood-fired pizza and Cosmopolita by Viva for fusion, all of which take reservations. The entertainment is the standout and genuinely unusual at this price: the Viva Wyndham Circus runs a flying trapeze show and gives guests supervised trapeze lessons, there are nightly theatre shows, foam parties and a DJ at La Placita afterward. Included sport is generous too, with two lit tennis courts, kayaking, sailing, windsurfing and paddleboarding all offering free group lessons, and a dive centre on site at extra cost. Against that, food quality is the long-running weakness and the rooms are small, plain and visibly aged. One thing to plan around directly: a renovation programme runs from September 1 to November 16, 2026, with the lobby closed from roughly September 21 to October 20, 2026 and reception relocated, and main pool work split between September 1 to 12 and October 26 to November 16, 2026. The children's pool and the adults-only pool stay open throughout.

This works as a budget entry point to the Riviera Maya for families with children aged four to twelve, who get a free kids club running 10am to 8pm, and for groups in their twenties who intend to be off-resort most evenings. It is roughly an hour's transfer from Cancun airport and sits beside a golf course, with cenotes, Tulum and the Cozumel ferry all in easy reach. One warning worth repeating: the 'stay at one, play at two' deal with neighbouring Viva Azteca is published on Azteca's side and gives Azteca guests the run of Viva Maya, not the other way round, so book Azteca if dual-resort access is the point. And if the resort itself is meant to be the holiday rather than the base camp, the step up to a pricier Playacar or Playa del Carmen property, where the food and rooms are the draw, is usually the better use of the money.

Common Questions

Is anything being renovated right now?
Yes, and it is substantial. Tour operator advisories put a renovation and improvement programme at the resort from September 1 to November 16, 2026. The lobby is closed for roughly September 21 to October 20, 2026 with reception relocated to a temporary area, and the main pool is being worked on in two phases, September 1 to 12 and October 26 to November 16, 2026. The children's pool and the adults-only pool remain open during the pool work.
Can Viva Maya guests use Viva Azteca next door?
Not according to either resort's own published material, and this is the most common misunderstanding about the pair. Viva Azteca tells its guests they get all of Azteca's facilities plus those at Viva Maya free of charge, and the dual-resort promotion is written from the Azteca side. Viva Maya's own page makes no matching promise. If the two-for-one access is the reason you are choosing between them, book Viva Azteca and confirm the arrangement with the resort before you travel.
How close is it to Playa del Carmen and Fifth Avenue?
Very close. The resort is on Paseo Xaman-Ha in the Playacar zone, which begins immediately south of Playa del Carmen's centre. Fifth Avenue, with its restaurants, bars and shops, is a short taxi ride or a pleasant walk depending on your energy. The Cozumel ferry terminal is in the same part of town. Transfer time from Cancun airport runs about an hour.
Does it work for families, and what ages does the kids club take?
The kids club covers ages four to twelve, runs from 10am to 8pm, and is free as part of the all-inclusive, with a mini disco, playground and arts and crafts alongside it. There is a children's pool as well as the main and adults-only pools. What there is not is a waterpark, slides or a lazy river, so families who measure a resort by its pool features will find it thin. Older teenagers in particular tend to run out of things to do on property.
Is the food really as weak as reviews say, and is a pricier resort worth it?
The food is the resort's longest-standing complaint and recent guests have not reversed it, though the five venues do give you variety and the a la cartes are better received than the buffet. The fair way to put it is that Viva Maya trades dining quality for location and price, while neighbouring adults-only and upper-tier Playacar resorts trade the other way. If you plan on eating in Playa del Carmen most nights anyway, the gap costs you very little. If dinner at the resort is the evening plan, pay the difference.

Restaurants (5)

TypeRestaurants
BuffetBuffet La Terraza
MexicanHacienda Don Diego
ItalianMiramare
Mediterranean & SpanishPortofino
International & fusionCosmopolita By Viva

From the resort's own dining pages. Only restaurants the resort lists are shown. All are covered by the all-inclusive rate, per the resort.

What's nearby

More things to do (23)
  • Xenses · adventure park12 min drive · 4.5 mi
  • Cenote Azul · cenote25 min drive · 15 mi
  • Xpu-Ha Beach · beach30 min drive · 17 mi
  • Playa 88 · beach14 min drive · 4.5 mi
  • Cenote Cristalino · cenote25 min drive · 15 mi
  • Punta Esmeralda Beach · beach20 min drive · 5.2 mi
  • Puerto Aventuras Marina · marina25 min drive · 14 mi
  • Jardín del Edén Cenote · cenote30 min drive · 15 mi
  • Cenote Chikin-Ha · cenote30 min drive · 16 mi
  • Voladores de Papantla (Parque Fundadores) · historic site5 min drive · 1.7 mi
  • Frida Kahlo Museum Playa del Carmen · museum6 min drive · 1.9 mi
  • Playa del Carmen Fifth Avenue · town6 min drive · 2.0 mi
  • Museo del Chocolate · museum7 min drive · 2.3 mi
  • Parque La Ceiba · nature8 min drive · 2.5 mi
  • Xplor · adventure park12 min drive · 4.9 mi
  • Cenote Chaak Tun · cenote20 min drive · 5.4 mi
  • Delphinus Riviera Maya · adventure park20 min drive · 5.7 mi
  • El Camaleón Golf Course · golf20 min drive · 8.3 mi
  • Puerto Aventuras Golf Course · golf30 min drive · 14 mi
  • Playa Maroma · beach30 min drive · 14 mi
  • Cenote Chac Mool · cenote35 min drive · 14 mi
  • Iberostar Playa Paraíso Golf Club · golf35 min drive · 16 mi
  • Cenote Tajma-Ha · cenote35 min drive · 17 mi

Amenities

Adults-Only Pool
Diving
Tennis
Kids Club
Swim-Up Bar
Water Sports Rentals
Nightly Entertainment
Buffet Dining
Show 3 more amenities
Spa
Gym
Beach

Google Reviews★ 4.2 · 8,630 reviews

Luba K.
a month ago

“We had an amazing stay at Viva Maya by Wyndham during Christmas. What impressed us the most was the team — I haven’t seen such great teamwork in a long time. People from different departments and shifts worked together like one, and it truly made our...”

Sam P.
2 months ago

“I was very impressed with our quiet location especially since we were travelling with a toddler. The room is definitely amazing, two sinks and a large porch. Very clean and we were even provided a sterilizer for my child’s sippy cups. They have filte...”

Sarah P.
2 months ago

“My boyfriend and I stayed at Viva Maya the last week of October 2025. We had the most incredible time at this resort. Our room was beautiful and right on the beach, the food was always amazing and the entertainment staff were so great. We also got th...”

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