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Turquoize at Hyatt Ziva Cancun - Adults Only

Cancun, Mexico

4.7(659 reviews)

Adults OnlyHyatt

Turquoize at Hyatt Ziva Cancun is an adults-only (18+) tower inside Hyatt Ziva Cancun, the big all-ages resort on the Punta Cancun peninsula at the start of the Hotel Zone. The idea is simple: a private, grown-up retreat upstairs and a full resort below. Suites are nearly 700 sq ft with balcony hot tubs and rainfall showers that look out to sea, butler and concierge service is part of the package, and the rooftop pool and Punta Vista bar with 270-degree views are reserved for Turquoize guests. Couples on honeymoons and anniversaries who lean into the tower perks tend to rave about it.

Traveler Insights

Pros

+The rooftop pool and Punta Vista bar on the Turquoize tower, with 270-degree views over the Caribbean, are reserved for Turquoize guests and make one of the best adults-only hangouts in the Hotel Zone
+Every Turquoize suite is nearly 700 sq ft with a private hot tub on the balcony and a floor-to-ceiling rainfall shower with sea views, and the Sky Swim-Up Oceanfront Master Suites add balcony access to a semi-private infinity pool
+Butler and concierge service is genuinely attentive: guests report butlers filling the hot tub before they get back from dinner, booking restaurants and excursions, and remembering preferences across the stay
+You get the whole Hyatt Ziva Cancun dining scene on top of the tower perks: 10 dining venues, 7 bars and lounges and a microbrewery, far more variety than a standalone adults-only boutique
+Punta Cancun's tip gives the resort sea on three sides and two beaches, a sheltered cove on the north side and an open Caribbean beach on the south, so if one side is rough or seaweedy the other is usually a short walk away
+VIP check-in and reception, 24-hour in-suite dining, a daily-stocked minibar and in-room tablets make the arrival and the stay feel properly upgraded from the floors below
+Location at the start of the Hotel Zone puts downtown Cancun, the ferries to Isla Mujeres and the Hotel Zone restaurants close by, and day trips to Tulum, Chichen Itza and the cenotes are easy to arrange

Cons

−Adults-only means the Turquoize tower, its suites and the rooftop pool and bar; the main beaches, restaurants and entertainment of Hyatt Ziva Cancun are shared with families, which surprises guests expecting a fully adults-only resort
−The price premium over standard Hyatt Ziva Cancun suites is steep, and guests who spend most of their time on the shared beach and pools feel the tower perks do not fully justify it
−Sargassum still reaches the south-facing beach in peak season (roughly June through September), so plan on the sheltered north cove on those days
−Spa treatments and the Zen Spa hydrotherapy circuit are not part of the Turquoize inclusions, and some guests are surprised by extra charges on top of the all-inclusive rate
−Food is good rather than exceptional across the broader resort, and recent guests mention less variety than they expected over a longer stay
−The rooftop pool is small compared with the main resort pools and can feel busy when everyone in the tower heads up at once
−Benito Juárez municipality charges a lodging tax collected at check-in: 70 percent of the daily UMA, which works out to 82.11 pesos per room per night from February 2026

The practical nuance is that adults-only covers the tower, not the resort. The beaches, restaurants and entertainment of Hyatt Ziva Cancun are shared with families, so you will see kids as soon as you head downstairs. In return you get a lot of resort: 10 dining venues, 7 bars and lounges including a microbrewery, three infinity pools, private piers for snorkeling, a 24-hour fitness center and nightly entertainment. The peninsula is the other big advantage, with sea on three sides and two beaches: when sargassum hits the south side in the summer months, the sheltered north cove usually stays swimmable. Spa treatments and the Zen Spa hydrotherapy circuit cost extra, and the food is solid rather than memorable.

Turquoize suits couples who want a luxury suite, butler service and the energy and dining variety of a big resort rather than the intimacy of a small boutique. Travelers who want no children anywhere on the property should look at a fully adults-only resort such as Secrets The Vine Cancun instead. World of Hyatt members earn and can use their status here, which tips the value for loyal Hyatt guests. Downtown Cancun, the Isla Mujeres ferries and the Hotel Zone restaurants are close, and Tulum, Chichen Itza and the cenotes are easy day trips.

Common Questions

Is the whole Hyatt Ziva Cancun adults-only, or just Turquoize?

Only Turquoize is adults-only (18+). Its suites, the rooftop pool and the Punta Vista rooftop bar are reserved for Turquoize guests, while the beaches, restaurants, main pools and entertainment are shared with the rest of Hyatt Ziva Cancun, which welcomes guests of all ages and runs a KidZ Club. If you want no children anywhere, choose a fully adults-only resort instead.

What does the Turquoize upgrade include?

Hyatt lists VIP check-in and reception, personalized butler and concierge service, exclusive access to the rooftop pool and Punta Vista bar, a private balcony hot tub, in-room tablets, 24-hour in-suite dining and a minibar stocked daily. The Sky Swim-Up Oceanfront Master Suites add balcony access to a semi-private infinity pool. Spa treatments are not part of the package.

How is the beach, and is seaweed a problem?

The resort sits at the tip of Punta Cancun with water on three sides, so it has a sheltered cove on the north side and an open Caribbean beach on the south. Sargassum can hit the south side in peak months, roughly June through September, while the north cove usually stays calmer and cleaner. Having both a short walk apart is one of the property's real advantages.

Is the Turquoize premium worth it over a standard Hyatt Ziva Cancun suite?

For honeymoons, anniversaries and milestone trips where you will actually use the butler, the balcony hot tub and the rooftop pool, most guests say yes. If you plan to spend your days on the shared beach and main pools, the premium is harder to justify, since those areas are open to every guest.

Can Turquoize guests use all the restaurants?

Yes. Turquoize guests use the full Hyatt Ziva Cancun lineup of 10 dining venues and 7 bars and lounges, including a microbrewery, beach ceviche and a candlelit French restaurant, plus the Turquoize-only Punta Vista rooftop bar. Popular dinner spots can fill in high season, so ask your butler to book the ones you care about early.

Are there extra costs to budget for?

Spa treatments and some premium experiences are charged separately. Cancun's municipality (Benito Juárez) also charges a lodging tax at check-in of 70 percent of the daily UMA, which is 82.11 pesos per room per night from February 2026, on top of the separate Visitax that Quintana Roo collects from foreign visitors.

Restaurants (8)

Type	Restaurants
Buffet	El Mercado
Mexican	Habaneros
Italian	Lorenzo's
Asian	The Moongate
Steakhouse	Tradewinds
French	La Bastille
American & grill	Chevy's
International & fusion	Chef's Table

From the resort's own dining pages. Only restaurants the resort lists are shown. All are covered by the all-inclusive rate, per the resort.

What's nearby

Ferry to Isla Mujeres
20 min drive · 8.4 mi
Playa Delfines
20 min drive · 7.0 mi
Isla Contoy day trip
20 min drive · 8.4 mi
Playa Tortugas
6 min drive · 2.1 mi
Museo Maya de Cancún
13 min drive · 5.2 mi
El Meco Ruins
25 min drive · 10 mi

More things to do (24)

Catamaran trip to Isla Mujeres · excursion6 min drive · 2.1 mi
Downtown Cancún (Parque Las Palapas) · town20 min drive · 7.3 mi
Xoxi Cancún · adventure park35 min drive · 16 mi
Whale shark swim (June to September) · excursion20 min drive · 8.4 mi
Playa Las Perlas · beach10 min drive · 4.4 mi
Garrafón Park day trip (Isla Mujeres) · excursion7 min drive · 2.9 mi
Croco Cun Zoo · wildlife45 min drive · 24 mi
Playa Caracol · beach10 min walk · 0.5 mi
Riviera Cancún Golf · golf30 min drive · 13 mi
Playa Ballenas · beach12 min drive · 4.1 mi
Puerto Cancún Golf Course · golf15 min drive · 6.3 mi
Iberostar Cancún Golf Club · golf20 min drive · 6.2 mi
Playa Coral · beach25 min drive · 11 mi
Puerto Morelos reef snorkel trip · excursion50 min drive · 27 mi
Playa Gaviota Azul · beach3 min drive · 0.9 mi
Playa Chac Mool · beach7 min drive · 2.1 mi
Playa Langosta · beach7 min drive · 2.9 mi
Torre Escénica de Cancún · viewpoint8 min drive · 3.4 mi
Yamil Lu'um · ruins9 min drive · 2.8 mi
Playa San Miguelito · beach11 min drive · 3.7 mi
Playa Marlín · beach11 min drive · 3.5 mi
Marina Puerto Cancún · marina12 min drive · 5.2 mi
El Rey Ruins · ruins15 min drive · 6.2 mi
Playa Delfines Lookout · viewpoint20 min drive · 7.0 mi

Amenities

Walk-In Dining Available

Adults-Only Pool

Tennis

Snorkeling

Room Service

Free Wi-Fi

Nightly Entertainment

Spa

Show 2 more amenities

Gym

Beach

Style & Rooms

Atmosphere

LuxuryCharming

Seaweed & sargassum

Cancun gets sargassum, typically worst May through August.See the month-by-month guide →

Every all-inclusive in Cancun →

Google Reviews★ 4.7 · 659 reviews

שלומי ד.

2 months ago

“A place that is simply paradise, everything is accurate down to the smallest details, there is everything from everything from small things to areas for adults only, fine food, quality accommodation, truly fine alcohol, everything is simply perfect!...”

Paresh P.

2 months ago

“The rooms are very spacious and comfortable with modern facilities. The pools are well kept and plenty of deckchairs and you can hire cabanas but quite pricy,the cheapest been $183 for the day. The only dislike for me was the pool had a DJ playing q...”

Cal W.

5 months ago

“This place is absolutely amazing. The food is Hit or Miss but it is amazing. There's so many restaurants to choose from ,you just have to find the right one. The only problem I had was when we checked out we had to pay an environmental fee. What is t...”